How do I migrate from Chaport to LiveAgent?

LiveAgent's migration team handles the Chaport to LiveAgent migration for free. The process: (1) start a 30-day LiveAgent trial; (2) request the migration via the support team; (3) the team imports your chat transcripts, contacts, and operator accounts from Chaport; (4) you verify the data and complete the cutover. Your live chat continues running on Chaport until you flip the widget over to LiveAgent, so visitors are never left without support.

What data is migrated from Chaport to LiveAgent?

The standard Chaport to LiveAgent migration imports chat transcripts and conversation history, visitor and contact records, operator accounts and team structure, saved replies, and tags. Widget configuration and automated chat triggers are recreated during onboarding so your live chat behaves the same way after the switch. The migration team confirms scope before starting.

How long does the Chaport to LiveAgent migration take?

Most Chaport migrations complete within a few business days. Smaller accounts with fewer than 10,000 chats typically migrate in 1–2 days, while larger histories with multi-year transcripts may take a week or longer. The migration runs in the background while your team keeps chatting with customers in Chaport, so there is no service interruption.

Is the migration from Chaport to LiveAgent free?

Yes. The standard Chaport to LiveAgent migration is free for customers who sign up for a paid LiveAgent plan. The migration team handles the import, verification, and cutover at no additional cost. Custom migration scenarios with unusual data structures or third-party integrations may be quoted separately, but the standard chat and contact import is included.

Will there be downtime during the Chaport migration?

No. LiveAgent's Chaport migration runs in parallel — your team keeps using Chaport for live chats while historical data is imported and the LiveAgent chat widget is configured in the background. Once data is verified and operators are trained, you swap the chat widget snippet on your site to LiveAgent. The cutover itself takes minutes.

Can I run Chaport and LiveAgent in parallel during migration?

Yes, and that is the recommended approach. Most teams overlap their Chaport and LiveAgent subscriptions for 2–4 weeks during migration: historical chats are imported into LiveAgent, operators test the new workflow on a subset of pages or channels, and once everyone is comfortable the chat widget is fully switched over. After the cutover you can cancel Chaport.

Is LiveAgent a good Chaport alternative?

Yes. Beyond the free assisted data migration, LiveAgent works as a complete Chaport alternative - the comparison covers features, pricing, and supported channels side by side.

Say goodbye to slow, subpar software

Switch to LiveAgent & migrate your data today.

No setup fee Customer service 24/7 No credit card required Cancel any time

Chaport vs LiveAgent Comparison

Feature	LiveAgent	Chaport
Ticketing	✅ Yes	✅ Yes
Live Chat	✅ Yes	✅ Yes
Call Center	✅ Yes	❌ No
Self-Service	✅ Yes	❌ No
Facebook	✅ Yes	✅ Yes
Twitter	✅ Yes	❌ No
Instagram	✅ Yes	❌ No
Viber	✅ Yes	✅ Yes
WhatsApp	✅ Yes	❌ No
Knowledge Base	✅ Yes	❌ No
Customer Forum	✅ Yes	❌ No
Automation and Rules	✅ Yes	❌ No
API	✅ Yes	✅ Yes
Interactive Voice Response (IVR)	✅ Yes	❌ No
Video Calls	✅ Yes	❌ No
Unlimited History	✅ Yes	✅ Yes
Unlimited Websites	✅ Yes	✅ Yes
Unlimited Chat Buttons	✅ Yes	✅ Yes
Unlimited Tickets/Mails	✅ Yes	✅ Yes
Unlimited Call Recording	✅ Yes	❌ No
Unlimited 24/7 Support	✅ Yes	❌ No

Data migration from one solution to another

Migrate your data to LiveAgent today

LiveAgent's amazing ticketing system can help you handle emails, live chat, call center, customer portal, knowledge base, and social media – Facebook, Instagram, Twitter, WhatsApp and Viber. Cover every important customer channel and provide a great experience.

Would you like to migrate on your own?

Let us know if you're interested in Chaport migration plugin and we'll do our best to add it to LiveAgent.

What kind of data can I migrate from Chaport?

People

Migrate agents, admins, end users and customers with ease.

Ready to migrate from Chaport to LiveAgent?

Have a look at some perks you get when you make a switch to LiveAgent

Outstanding customer service

24/7 support from our agents. We're there whenever you need us.

Ultimate help desk solution

Useful tools, more than 175 features and over 40 integrations. We have everything you need.

Increase savings and ROI

Get LiveAgent free forever or choose one of our three paid plans.

Choose your language

Choose one of 43 different translations. LiveAgent supports language adaptable widgets too.

Migrate your data from Chaport today

LiveAgent is the most reviewed and #1 rated help desk software for SMB. Join companies like Huawei, BMW, Yamaha and Oxford University in providing world class support to your customers.

Starter

Per agent · up to 5 agents

Email, chat and AI for a small team getting started.

$19 /agent/mo

Billed monthly · cancel anytime

$15 billed annually · save 21%

Start free trial

How much you get

AI agents 1

Departments 10

Email accounts 3

Live chat buttons 2

Included

Email ticketing and contact forms

Live chat and chatbot

Knowledge base

All AI features

No social channels, call center or reporting

Team

Per agent · up to 15 agents

Every channel, call center and AI for a growing team.

$35 /agent/mo

Billed monthly · cancel anytime

$29 billed annually · save 17%

Start free trial

How much you get

AI agents 5

Departments 20

Email accounts 10

Live chat buttons 5

Included

Everything in Starter

Facebook, Instagram, X, Viber, WhatsApp, Telegram

Call center

Reporting, CSAT surveys and time reporting

SSO, SLA rules and custom roles

Business

Per agent · any team size

More AI agents, departments and email accounts, plus MCP.

$59 /agent/mo

Billed monthly · cancel anytime

$49 billed annually · save 17%

Start free trial

How much you get

AI agents 50

Departments 150

Email accounts 150

Live chat buttons 50

Included

Everything in Team

MCP server: connect your own AI tools to LiveAgent

LiveAgent branding removal

Audit log and department roles

Compare plans and see all limits

Testimonials

What our existing customers say about us

"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"We like it because it is easy to use and offers great functionality, such as useful reporting features. "

"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "

"I have to say, I have never experienced such a professional customer approach. "

"It's a pleasure to have a great portal that improves our customer service. "

"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "

"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "

"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "

"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "

"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "

"I have to say, I have never experienced such a professional customer approach. "

"It's a pleasure to have a great portal that improves our customer service. "

"It's a cost-effective solution that can help you with a large amount of support requests via different channels. "

"We like it because it is easy to use and offers great functionality, such as useful reporting features. "

"It's a pleasure to have a great portal that improves our customer service. "

"From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress. "

Frequently asked questions

: LiveAgent's migration team handles the Chaport to LiveAgent migration for free. The process: (1) start a 30-day LiveAgent trial; (2) request the migration via the support team; (3) the team imports your chat transcripts, contacts, and operator accounts from Chaport; (4) you verify the data and complete the cutover. Your live chat continues running on Chaport until you flip the widget over to LiveAgent, so visitors are never left without support.
: The standard Chaport to LiveAgent migration imports chat transcripts and conversation history, visitor and contact records, operator accounts and team structure, saved replies, and tags. Widget configuration and automated chat triggers are recreated during onboarding so your live chat behaves the same way after the switch. The migration team confirms scope before starting.
: Most Chaport migrations complete within a few business days. Smaller accounts with fewer than 10,000 chats typically migrate in 1–2 days, while larger histories with multi-year transcripts may take a week or longer. The migration runs in the background while your team keeps chatting with customers in Chaport, so there is no service interruption.
: Yes. The standard Chaport to LiveAgent migration is free for customers who sign up for a paid LiveAgent plan. The migration team handles the import, verification, and cutover at no additional cost. Custom migration scenarios with unusual data structures or third-party integrations may be quoted separately, but the standard chat and contact import is included.
: No. LiveAgent's Chaport migration runs in parallel — your team keeps using Chaport for live chats while historical data is imported and the LiveAgent chat widget is configured in the background. Once data is verified and operators are trained, you swap the chat widget snippet on your site to LiveAgent. The cutover itself takes minutes.
: Yes, and that is the recommended approach. Most teams overlap their Chaport and LiveAgent subscriptions for 2–4 weeks during migration: historical chats are imported into LiveAgent, operators test the new workflow on a subset of pages or channels, and once everyone is comfortable the chat widget is fully switched over. After the cutover you can cancel Chaport.
: Yes. Beyond the free assisted data migration, LiveAgent works as a complete Chaport alternative - the comparison covers features, pricing, and supported channels side by side.

Say goodbye to slow, subpar software

Chaport vs LiveAgent Comparison

Migrate your data to LiveAgent today

Would you like to migrate on your own?

What kind of data can I migrate from Chaport?