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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help Desk

Update: LiveAgent 4.4.0.2 is out!

Andrej Csizmadia

Andrej Csizmadia

Last modified on October 29, 2020 at 2:16 pm

Update: LiveAgent 4.4.0.2 is out!
Customizable fields for ticket box

LiveAgent 4.4.0.2 is out and ready to provide ultimate customer support with new features, integrations and various bug fixes. The main new feature is a new Ticket box with Customizable information fields, which brings along great extendability. Custom fields will allow you to add and keep any kind of information about tickets. They can also be later used for filtering out tickets. 

Example:

Update: LiveAgent 4.4.0.2 is out!
Custom fields

Mr Marsellus Wallace submits a ticket regarding a bug report. He briefly describes how and when the bug occured. You can save these data in custom fields(such as: Operating system, Priority, Status…) in your new ticket box.

Integration with Knowledge Base

Update: LiveAgent 4.4.0.2 is out!
Knowledge Base Suggestions

Activate Knowledge Base Suggestions and your KB free-bees will be just a click away. Browse KB topics directly from ticket box and respond to your customers without switching between multiple panels. Save time and increase customer satisfaction !

3 new integrations:

Update: LiveAgent 4.4.0.2 is out!
Mailchimp, AWeber, GetResponse integrations

Manage your subsribers directly from LiveAgent. With the new release we’re introducing 3 new email marketing integrations, including Mailchimp, AWeber and GetResponse.

Installation is easy, just activate any of the plugin you desire and get the API key. Confirm, and start subscribing your help-desk contacts to your mailing campaigns directly from LiveAgent.

Freshen up your helpdesk and update !

Other than great features, the new version also brings various system improvements and bug fixes. The 4.4.0.2 is now available so don’t hesitate to  update. Also, new integrations and features are already in development so stay in touch !

Happy helpdesking 🙂

Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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