Wix
Wix is a website builder offering templates and widgets. Integrating LiveAgent with Wix lets businesses add live chat buttons for improved customer support, enh...
4 min read
Twitter recently updated its monetization structure for access to the API v2, which led to an increase in the price of Enterprise variations to more than 40,000 EUR. As a result, the cost of the Twitter integration would be prohibitive for most of our customers after taking into account the expenses. Therefore, we have decided to implement a new solution that will allow you to continue using the Twitter integration with LiveAgent without incurring high costs.
The New Solution: Bring Your Own API
This new solution involves being able to insert your own Twitter API into LiveAgent. This way, you will have the opportunity to maintain your connection to Twitter while keeping the cost at bay.
You can rest assured that our primary goal is to provide you with quality services while minimizing costs for our customers. We believe that this new solution will enable you to continue using Twitter integration as part of your customer support successfully.
Why This Matters
The recent API pricing changes from Twitter have made it challenging for help desk software providers to offer affordable Twitter integration. By allowing you to use your own API credentials, we’re shifting the responsibility to you while ensuring you maintain full control over your costs.
Key benefits of this approach:
- Cost Control: You manage your own API usage and costs
- Flexibility: Use your existing Twitter API credentials
- Continuity: Maintain seamless Twitter integration with LiveAgent
- Quality: Continue receiving the same high-quality customer support experience
How It Works
Simply insert your own Twitter API credentials into your LiveAgent account settings. The integration will work exactly as before, but now you’ll have direct control over your API costs. This approach ensures that you can continue managing customer conversations on Twitter without worrying about prohibitive enterprise pricing.
Conclusion
We understand that API pricing changes can be frustrating, but we’re committed to finding solutions that work for our customers. By implementing this bring-your-own-API approach, we’re ensuring that Twitter integration remains an affordable and valuable part of your customer support toolkit.
If you have any questions about this new solution or need assistance setting up your Twitter API with LiveAgent, our support team is here to help.
