Customer Effort Score (CES) – What is it & How Can You Measure It?
Discover what Customer Effort Score (CES) is, why it matters, and how to measure it to enhance loyalty, reduce friction,...
11 min read
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
Conflict Resolution Tips for Handling & Resolving Conflicts with Clients
Learn conflict resolution with clients by avoiding defensiveness, taking responsibility, being mindful of tone, and...
6 min read
How to Provide the Best Real-Time Customer Support
Discover the essentials of real-time customer support, including trends like live chat and customer communities, and...
13 min read
8 Reasons why your eCommerce website needs live chat support
Live chat support on eCommerce sites enhances convenience, reduces costs, offers competitive advantage, improves online...
7 min read
Net Promoter Score: What is NPS and How to Implement It in Your Company
Learn what NPS is, how to calculate it, and implement strategies to improve your Net Promoter Score. Boost customer...
8 min read
Knowledge Base 101: A Complete Guide to Harness Your Company Knowledge
Boost productivity & customer support with this ultimate guide to knowledge bases! Discover types, benefits, AI insights...
25 min read
Common Customer Support Mistakes and How to Avoid Them
Discover the most common customer support mistakes businesses make and learn proven strategies to avoid them. Improve...
8 min read
Why should you integrate software?
Integrating software is essential in today's business for data exchange, task automation, and unifying processes....
8 min read
7 Tips to Motivate Your Customer Service Team
Discover 7 effective strategies to motivate your customer service team, boost morale, increase productivity, and create...
7 min read
10 Reasons Why You Should Implement a Live Chat
Implementing live chat boosts customer satisfaction and sales by offering real-time support and reducing costs. It...
9 min read
How to Integrate a Chat Support System into Your Lead Generation Strategy
Explore 12 strategies for boosting live chat lead generation, such as customizing pre-chat forms, offering discounts,...
23 min read
Top 7 Must-Read Customer Service Books
Explore the top 8 customer service books focusing on writing skills and customer psychology from entrepreneurs like Sam...
9 min read
10 tips for effective e-mail communication
Enhance your email communication with these tips: be clear, concise, and polite; use a clear subject line; check...
3 min read
10 Characteristics to Look for When Hiring a Customer Support Representative
Discover the 10 key characteristics to look for when hiring customer support representatives. Learn what makes an...
7 min read
How to Handle Any Type of Complaining Customer
Learn how to handle complaining customers with LiveAgent's guide. Discover tips for dealing with five common customer...
5 min read
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