12 Key Help Desk Metrics, KPIs, and How to Calculate Them
Explore 12 key help desk metrics and KPIs to enhance performance and customer satisfaction. Learn how to calculate and...
20 min read
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
12 Customer Service Goals and Objectives to Focus on in 2026
Discover 2026's top customer service goals with actionable examples. Learn to set SMART goals, reduce wait times, and...
16 min read
11 Knowledge Management Challenges and Effective Solutions
Discover 11 common knowledge management challenges like outdated info and poor organization, plus effective solutions...
10 min read
10 tips for effective e-mail communication
Enhance your email communication with these tips: be clear, concise, and polite; use a clear subject line; check...
3 min read
10 Steps to Create Knowledge Management Strategy + Examples
Learn the 10 steps to create a successful knowledge management strategy, focusing on identifying needs, setting goals,...
18 min read
10 Reasons Why You Should Implement a Live Chat
Implementing live chat boosts customer satisfaction and sales by offering real-time support and reducing costs. It...
10 min read
10 Characteristics to Look for When Hiring a Customer Support Representative
Discover the 10 key characteristics to look for when hiring customer support representatives. Learn what makes an...
7 min read
10 Best Shopify customer service apps: Compared & categorized
Discover top 10 Shopify customer service apps plus 40 more options. Compare features, pricing, and expert opinions to...
12 min read
10 Best Knowledge Management System Examples for 2025
Discover the 10 best knowledge management systems for 2025 to boost productivity and streamline information for...
25 min read
LiveAgent Monthly Updates: November Edition 2024
Explore LiveAgent's November updates: AWS migration, auto ticket closure, chat fixes, call transfers & 2FA management....
3 min read
LiveAgent Monthly Updates: October Edition 2024
Discover LiveAgent's October 2024 updates: responsive tickets view, SSO login, WhatsApp upgrades, AWS migration & bug...
3 min read
LiveAgent Monthly Updates: September Edition 2024
Discover LiveAgent's September 2024 updates: AWS migration, new roles, AI upgrades, Google OAuth alias support, SIP...
4 min read
LiveAgent Monthly Updates: August Edition 2024
Discover LiveAgent's August 2024 update includes AWS migration to Singapore, default 'Keep Ticket State' for Mass...
4 min read
LiveAgent Monthly Updates: July Edition 2024
Discover LiveAgent's July updates: AWS migration, refined translations, API enhancements, smoother transfers, and...
3 min read
LiveAgent Monthly Updates: June Edition 2024
Discover LiveAgent's June 2024 updates: call issue fixes, enhanced API permissions, and AWS migration for improved...
3 min read
LiveAgent Monthly Updates: May Edition 2024
Discover LiveAgent's May updates: AI Answer Assistant, SPF record changes, ticket editor enhancements, and AWS migration...
4 min read
The leader in help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
