12 Customer Service Goals and Objectives to Focus on in 2025
Discover 2025's top customer service goals with actionable examples. Learn to set SMART goals, reduce wait times, and...
16 min read
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
11 Knowledge Management Challenges and Effective Solutions
Discover 11 common knowledge management challenges like outdated info and poor organization, plus effective solutions...
10 min read
10 tips for effective e-mail communication
Enhance your email communication with these tips: be clear, concise, and polite; use a clear subject line; check...
3 min read
10 Steps to Create Knowledge Management Strategy + Examples
Learn the 10 steps to create a successful knowledge management strategy, focusing on identifying needs, setting goals,...
18 min read
10 Reasons Why You Should Implement a Live Chat
Implementing live chat boosts customer satisfaction and sales by offering real-time support and reducing costs. It...
10 min read
10 Characteristics to Look for When Hiring a Customer Support Representative
Discover the 10 key characteristics to look for when hiring customer support representatives. Learn what makes an...
7 min read
10 Best Shopify customer service apps: Compared & categorized
Discover top 10 Shopify customer service apps plus 40 more options. Compare features, pricing, and expert opinions to...
12 min read
10 Best Knowledge Management System Examples for 2025
Discover the 10 best knowledge management systems for 2025 to boost productivity and streamline information for...
25 min read
LiveAgent monthly product update: October edition
Discover LiveAgent's October 2025 updates: enhanced ticket fields, spam controls, easier department management, and...
3 min read
LiveAgent Monthly Updates: September Edition 2025
Discover LiveAgent's September 2025 update includes AI Draft Composer, enhanced inactive chat experience, revamped...
3 min read
LiveAgent Monthly Updates: August Edition 2025
Discover LiveAgent's August updates: new AI Answer Generator, redesigned attachments, bug fixes & a call app in...
3 min read
LiveAgent Monthly Updates: July Edition 2025
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment...
3 min read
LiveAgent Monthly Updates: June Edition 2025
Discover LiveAgent's June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See...
3 min read
LiveAgent Monthly Updates: May Edition 2025
Discover LiveAgent's May updates: Blind transfer calls, enhanced ticket actions, better email sorting, security fixes &...
3 min read
LiveAgent Monthly Updates: April Edition 2025
Discover LiveAgent's April updates: chat fixes, improved ticket sorting, API enhancements & a new HelpDesk migration...
3 min read
LiveAgent Monthly Updates: March Edition 2025
Discover LiveAgent's March updates: AI Chatbot launch, ticket filter improvements, bug fixes & more! Enhance your...
4 min read
The leader in help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
