23 Live Chat Statistics: Key Insights for 2025
Discover 23 must-know live chat statistics for 2025 revealing growth trends, customer preferences, and the impact on...
14 min read
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
20 Best VoIP phone systems and integrations
Explore the top 20 VoIP phone systems for 2025, focusing on features, pricing, and integration benefits to enhance...
24 min read
14 crucial steps in the knowledge management process journey
Explore 14 essential steps in the knowledge management process to enhance strategic planning, innovation, and...
15 min read
12 Knowledge Management Metrics + KPIs
Discover 12 essential knowledge management metrics and KPIs to boost user experience, improve support, and streamline...
11 min read
12 Key Help Desk Metrics, KPIs, and How to Calculate Them
Explore 12 key help desk metrics and KPIs to enhance performance and customer satisfaction. Learn how to calculate and...
20 min read
12 Customer Service Goals and Objectives to Focus on in 2025
Discover 2025's top customer service goals with actionable examples. Learn to set SMART goals, reduce wait times, and...
16 min read
11 Knowledge Management Challenges and Effective Solutions
Discover 11 common knowledge management challenges like outdated info and poor organization, plus effective solutions...
10 min read
10 tips for effective e-mail communication
Enhance your email communication with these tips: be clear, concise, and polite; use a clear subject line; check...
3 min read
10 Steps to Create Knowledge Management Strategy + Examples
Learn the 10 steps to create a successful knowledge management strategy, focusing on identifying needs, setting goals,...
18 min read
10 Reasons Why You Should Implement a Live Chat
Implementing live chat boosts customer satisfaction and sales by offering real-time support and reducing costs. It...
10 min read
10 Characteristics to Look for When Hiring a Customer Support Representative
Discover the 10 key characteristics to look for when hiring customer support representatives. Learn what makes an...
7 min read
10 Best Shopify customer service apps: Compared & categorized
Discover top 10 Shopify customer service apps plus 40 more options. Compare features, pricing, and expert opinions to...
12 min read
10 Best Knowledge Management System Examples for 2025
Discover the 10 best knowledge management systems for 2025 to boost productivity and streamline information for...
25 min read
LiveAgent Monthly Updates: November Edition 2024
Explore LiveAgent's November updates: AWS migration, auto ticket closure, chat fixes, call transfers & 2FA management....
3 min read
LiveAgent Monthly Updates: October Edition 2024
Discover LiveAgent's October 2024 updates: responsive tickets view, SSO login, WhatsApp upgrades, AWS migration & bug...
3 min read
LiveAgent Monthly Updates: September Edition 2024
Discover LiveAgent's September 2024 updates: AWS migration, new roles, AI upgrades, Google OAuth alias support, SIP...
4 min read
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