What is ticket validation, and why does it stop your team wasting time on invalid requests?
Ticket validation checks incoming support requests for missing info, duplicates, and scope before an agent ever opens...
4 min read
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Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
VoIP Phone for Mac: The Complete Guide to Softphones, SIP Clients, and Setup for 2026
A complete 2026 guide to running a VoIP phone on Mac: the best standalone SIP softphones, all-in-one business VoIP...
11 min read
The 10 best ticketing systems in 2026: pricing, pros & cons compared
We compared 10 ticketing systems on price, features and real drawbacks — from free open-source tools to enterprise ITSM....
28 min read
Spain bans chatbot-only support, sets a 3-minute reply rule
Spain's Law 10/2025 bans chatbot-only customer support and requires 95% of calls answered within three minutes by 28...
5 min read
How to use AI to create internal notes from support tickets
See how AI turns long support ticket conversations into structured internal notes automatically, so agents get instant...
12 min read
How to prevent phishing emails from reaching support agents
Stop phishing before it reaches your queue with SPF, DKIM, DMARC, a secure email gateway, and an AI Spam & Irrelevance...
11 min read
From Clicks to Customers: 20+ Strategies to Increase Conversion Rate
Discover 21 proven strategies to boost conversion rates, including audience analysis, clear website copy, personalized...
19 min read
Best Softphone VoIP in 2026: The Complete Comparison Guide
A 2026 comparison of the best softphone VoIP apps and platforms, covering pricing, call quality, features, and...
14 min read
AI ticket classification: How to filter spam, cold pitches & irrelevant tickets
See how AI ticket classification filters spam, phishing, and irrelevant tickets automatically, so agents only see the...
11 min read
LiveAgent vs Intercom vs Zendesk: AI chatbot features compared for 2026
LiveAgent, Intercom Fin, and Zendesk AI chatbots compared on setup time, training, escalation logic, and total cost for...
9 min read
AI chatbots for customer service: 6 real business cases with measurable results
Six real AI chatbot deployments in customer service, from Klarna to IBM, with the actual numbers, what to watch for, and...
9 min read
The 15 Best Zendesk Alternatives for 2026
Explore 15 Zendesk alternatives for 2026 to enhance customer service with options like LiveAgent, Freshdesk, and HubSpot...
26 min read
Best VoIP Softphone Apps for Mac in 2026
Explore the best VoIP softphone apps for Mac in 2026, like CounterPath Bria Teams Pro, ZoiPer, and Linphone. Assess...
17 min read
20 Best VoIP phone systems and integrations
Explore the top 20 VoIP phone systems for 2026, focusing on features, pricing, and integration benefits to enhance...
24 min read
AI virtual assistant in LiveAgent: complete setup tutorial
Step-by-step guide to enabling and configuring AI features in LiveAgent — AI Chatbot, Answer Assistant, escalation...
13 min read
Why your AI virtual assistant isn't reducing tickets (and how to fix it)
AI virtual assistant deployed but tickets aren't dropping? Diagnose and fix the six root causes of poor AI assistant...
13 min read