Why Cart Abandonment Peaks During Black Friday
Why Cart Abandonment Peaks During Black Friday Black Friday represents the biggest shopping event of the year, but it...
19 min read
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
What Shopify merchants need to know about AI chatbots
Shopify merchants often wonder whether AI chatbots can truly handle the growing volume of customer inquiries...
11 min read
The role of AI & omnichannel live chat in Black Friday customer support
Black Friday is one of the busiest periods for retailers worldwide. From early-morning online rushes to last-minute...
5 min read
How Live Chat Boosts E-Commerce Conversion Rates on Black Friday
Discover how live chat increases e-commerce conversions with real-time support and instant engagement. Learn proven...
12 min read
How to enhance your customer experience with multilingual customer service
Multilingual customer support boosts customer satisfaction, retention, and global reach. It breaks language barriers,...
16 min read
Mastering Customer Service Analytics: Essential Techniques for Success
Master customer service analytics to boost satisfaction! Explore techniques, AI tools, and trends to optimize support...
18 min read
How to Achieve the Best Customer Service in the Real Estate Business
Master real estate customer service with strategies like active listening, over-communicating, fast responses, and...
17 min read
Pros & cons of customer service outsourcing
Discover the pros & cons of customer service outsourcing. Save costs, access 24/7 support & tech, but weigh risks like...
11 min read
How to Provide the Best Customer Service in Logistics
Discover how to provide exceptional customer service in logistics. Learn key strategies for clear communication,...
13 min read
Building a customer service team: Comprehensive guide
Learn how to build an effective customer service team with our comprehensive guide covering structure, hiring, training,...
17 min read
Customer Satisfaction Score (CSAT): What is it, How to Measure it, and Best Practices
Discover how to effectively create, measure, and use CSAT surveys to enhance customer experience and drive business...
18 min read
LiveAgent Recognized as Top-Rated Affordable Help Desk Software by GetApp
LiveAgent is recognized as a top-rated affordable help desk software by GetApp, praised for its strong features, user...
5 min read
Call Center Detailed Guide: Function, Benefits, and ROI Impact
LiveAgent offers a comprehensive call center solution with features like automatic call distribution, call recording,...
22 min read
9 Current Customer Service Trends + Recent Tips from Our Experts
Discover the latest customer service trends, from AI-driven strategies to timeless best practices. Learn how to stay...
11 min read
40+ Call Center Statistics for 2026
Explore key call center statistics for 2026, including average handle time, first call resolution, and customer...
16 min read
The 15 best Jira alternatives for 2025
Explore top 15 Jira alternatives for 2025 to enhance project management, streamline workflows, and improve team...
42 min read