What is ticket validation, and why does it stop your team wasting time on invalid requests?
Ticket validation checks incoming support requests for missing info, duplicates, and scope before an agent ever opens...
4 min read
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Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
LiveAgent vs Intercom vs Zendesk: AI chatbot features compared for 2026
LiveAgent, Intercom Fin, and Zendesk AI chatbots compared on setup time, training, escalation logic, and total cost for...
9 min read
AI chatbots for customer service: 6 real business cases with measurable results
Six real AI chatbot deployments in customer service, from Klarna to IBM, with the actual numbers, what to watch for, and...
9 min read
AI virtual assistant in LiveAgent: complete setup tutorial
Step-by-step guide to enabling and configuring AI features in LiveAgent — AI Chatbot, Answer Assistant, escalation...
12 min read
Why your AI virtual assistant isn't reducing tickets (and how to fix it)
AI virtual assistant deployed but tickets aren't dropping? Diagnose and fix the six root causes of poor AI assistant...
13 min read
AI virtual assistant vs chatbot vs live agent: Which does your team actually need?
Chatbots, AI virtual assistants, and live agents are not interchangeable. Here is a clear breakdown of all three — with...
11 min read
7 Ways Businesses Use AI Virtual Assistants for Customer Service (Real Examples)
E-commerce, SaaS, healthcare, finance — AI virtual assistants solve different problems in different industries. Here are...
13 min read
How to set up an AI virtual assistant for customer support (step-by-step)
From choosing the right tool to handling your first automated ticket — this step-by-step guide covers the full AI...
11 min read
Gmail POP3 shutdown guide 2026: migration options compared
Gmail is shutting down POP3 email fetch in January 2027. This guide explains what changed, who is affected, and which...
6 min read
What is a unified inbox and why small businesses need one in 2026
Discover what a unified inbox is and why small businesses need one in 2026. Compare shared Gmail vs. a proper team...
6 min read
Gmail POP3 is gone — the best alternatives for small businesses (2026)
Google shut down Gmail POP3 fetch in 2026. If you pulled external email addresses into Gmail, your setup stops working...
10 min read
LiveAgent vs Zendesk vs Freshdesk: Call Center Features Compared (2026)
Comparing LiveAgent, Zendesk, and Freshdesk call center features: built-in calling, IVR, reporting, and pricing for...
7 min read
How to Track Call Center Metrics in LiveAgent (AHT, FCR, CSAT)
Step-by-step: how to set up call center metric tracking in LiveAgent. AHT, FCR, CSAT, agent utilization and more - from...
7 min read
How to Set Up a Call Center in LiveAgent: Step-by-Step Guide
Complete step-by-step walkthrough: connect your phone number, configure IVR, set up call routing, enable recording, and...
7 min read
Call Center Benchmarks by Industry: SaaS, E-commerce, Healthcare, Finance
Industry-specific call center benchmarks for SaaS, e-commerce, healthcare, and finance teams. AHT, FCR, CSAT targets...
7 min read
7 Call Center Problems Your Metrics Are Hiding - And How to Fix Them | LiveAgent
High AHT, low FCR, rising abandon rate - your call center metrics are telling you something. Here are 7 common problems...
9 min read