LiveAgent Monthly Updates: August Edition 2025
Discover LiveAgent's August updates: new AI Answer Generator, redesigned attachments, bug fixes & a call app in development. Learn more!
3 min read
Updates
News
+3
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
LiveAgent monthly updates: December edition
Discover LiveAgent's December updates: AI Answer Assistant, enhanced API, 'Closed' ticket status, unified timezones & new notifications!
3 min read
Updates
Features
+2
LiveAgent Monthly Updates: December Edition 2024
Discover LiveAgent's December updates: WhatsApp fixes, internal chat upgrades, improved ticket access & AI Chatbot coming soon!
3 min read
Updates
News
+2
LiveAgent Monthly Updates: February Edition
Explore LiveAgent's February updates featuring revamped ticket control buttons, migration to Amazon servers, streamlined ticket deletion, and enhanced undeliver...
3 min read
Updates
Features
+1
LiveAgent Monthly Updates: February Edition 2025
Discover LiveAgent's February 2025 updates featuring AI Chatbot preview, ticket counting fixes, email security enhancements, and refined ticket design.
3 min read
Updates
Features
+2
LiveAgent Monthly Updates: January Edition
Explore LiveAgent's January updates featuring revamped SLA functionality, new 'Closed' ticket status, keyboard shortcuts for chats and calls, and improved Merge...
4 min read
Updates
Features
+1
LiveAgent Monthly Updates: January Edition 2025
Discover LiveAgent's January 2025 updates: AI Chatbot, unified reseller products, API changes & call recording fixes. Explore what's next!
3 min read
Updates
News
+3
LiveAgent Monthly Updates: July Edition 2024
Discover LiveAgent's July updates: AWS migration, refined translations, API enhancements, smoother transfers, and improved tag creation!
3 min read
Updates
News
+1
LiveAgent Monthly Updates: July Edition 2025
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment downloads!
3 min read
Updates
News
+2
LiveAgent Monthly Updates: June Edition
Discover LiveAgent's June updates with key fixes and improvements: better text contrast, email fetching, Facebook integration, and more!
5 min read
Updates
News
+1
LiveAgent Monthly Updates: June Edition 2024
Discover LiveAgent's June 2024 updates: call issue fixes, enhanced API permissions, and AWS migration for improved stability.
3 min read
Updates
News
+1
LiveAgent Monthly Updates: June Edition 2025
Discover LiveAgent's June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See what's next!
3 min read
Updates
News
+2
LiveAgent Monthly Updates: March Edition
Discover LiveAgent's March updates: improved chat images, Facebook & WhatsApp integrations, AWS migration progress, new icons & more enhancements!
4 min read
Updates
News
+1
LiveAgent Monthly Updates: March Edition 2025
Discover LiveAgent's March updates: AI Chatbot launch, ticket filter improvements, bug fixes & more! Enhance your customer support today!
4 min read
Updates
News
+3
LiveAgent Monthly Updates: May Edition
Discover LiveAgent's May updates! Enhanced email behavior, fixed filters/tags, improved plugins & more for efficient customer support.
4 min read
Updates
News
+1
LiveAgent Monthly Updates: May Edition 2024
Discover LiveAgent's May updates: AI Answer Assistant, SPF record changes, ticket editor enhancements, and AWS migration progress!
4 min read
Updates
News
+2
LiveAgent Monthly Updates: May Edition 2025
Discover LiveAgent's May updates: Blind transfer calls, enhanced ticket actions, better email sorting, security fixes & more—read now!
3 min read
Updates
News
+1
LiveAgent Monthly Updates: November Edition
Discover the latest LiveAgent updates in the November edition! Enhance your workflow with new shortcuts for Windows, Linux, and Mac, enjoy revamped ticket contr...
3 min read
Updates
News
+1
LiveAgent Monthly Updates: November Edition 2024
Explore LiveAgent's November updates: AWS migration, auto ticket closure, chat fixes, call transfers & 2FA management. Boost efficiency now!
3 min read
Updates
News
+2
LiveAgent Monthly Updates: October Edition
Discover LiveAgent's October updates: error IDs for faster fixes, refreshed widgets, Tag Archiving, SLA refinements, AI features & more!
3 min read
Updates
News
+1
LiveAgent Monthly Updates: October Edition 2024
Discover LiveAgent's October 2024 updates: responsive tickets view, SSO login, WhatsApp upgrades, AWS migration & bug fixes—no downtime!
3 min read
Updates
News
+2
LiveAgent Monthly Updates: September Edition
Explore LiveAgent's September updates, featuring a revamped agent ranking, seamless Facebook message integration, smooth translations, enhanced knowledge base, ...
3 min read
Updates
News
+1
LiveAgent Monthly Updates: September Edition 2024
Discover LiveAgent's September 2024 updates: AWS migration, new roles, AI upgrades, Google OAuth alias support, SIP extensions & more!
4 min read
Updates
News
+2
LiveAgent Monthly Updates: September Edition 2025
Discover LiveAgent's September 2025 update includes AI Draft Composer, enhanced inactive chat experience, revamped ticket filters, closed tickets in customer po...
3 min read
Updates
News
+2
LiveAgent recognized as a Category Leader 2025 in customer support by GetApp
LiveAgent has been recognized as a 2025 Customer Support Category Leader by GetApp, praised for its 24/7 support, 188+ features, 150+ integrations, and affordab...
3 min read
Awards
News
+2
LiveAgent Recognized as a Leader in 6 of Gartner's Digital Markets Categories
LiveAgent is recognized as a leader by Gartner in six Digital Markets categories, including remote work, customer service, and more. The platform received 24 aw...
5 min read
Awards
News
+2
LiveAgent Recognized as Top-Rated Affordable Help Desk Software by GetApp
LiveAgent is recognized as a top-rated affordable help desk software by GetApp, praised for its strong features, user satisfaction, and affordability with plans...
5 min read
HelpDesk
CustomerSupport
+2
LiveAgent Tops the Charts Again as the Leader in Customer Service
LiveAgent recognized by GetApp as a year-end category leader in customer service, live chat, help desk, ticketing, and knowledge management software. Discover w...
8 min read
Awards
CustomerService
+2
LiveAgent wins the Leader Award in multiple categories from SourceForge
LiveAgent is proud to receive the Spring 2025 Leader Award from SourceForge in key customer service categories. Learn about this recognition and why LiveAgent i...
2 min read
Awards
News
+1
LiveAgent's 2026 roadmap: enhanced communication tools and optimized user experience
Expanding reach with Telegram integration LiveAgent is about to roll out an integration with Telegram, one of the world’s most popular messaging platforms...
3 min read
ProductUpdate
AI
+3
Managing risks and challenges in omnichannel support
A comprehensive guide to identifying omnichannel pitfalls like data silos and agent overload, with proven mitigation strategies and real-world success stories.
4 min read
OmnichannelSupport
RiskManagement
+2
Mastering customer communication: LiveAgent's best practices and strategies
Master customer communication with LiveAgent's strategies for 2025. Enhance interactions, boost satisfaction, and build trust using effective channels and clear...
13 min read
Customer Communication
Customer Service
+2
Mastering Customer Communication: LiveAgent's Best Practices and Strategies
Master customer communication with LiveAgent's strategies for 2025. Enhance interactions, boost satisfaction, and build trust using effective channels and clear...
13 min read
Customer Communication
Customer Service
+2
Mastering Customer Communication: LiveAgent's Best Practices and Strategies
Master customer communication with LiveAgent's strategies for 2025. Enhance interactions, boost satisfaction, and build trust using effective channels and clear...
13 min read
CustomerCommunication
CustomerService
+2
Mastering Customer Communication: LiveAgent's Best Practices and Strategies
Master customer communication with LiveAgent's 2024 guide! Learn strategies to boost satisfaction, build trust, and streamline interactions.
13 min read
CustomerCommunication
BestPractices
+2
Mastering customer engagement metrics: From tracking to action
Discover 12 essential customer engagement metrics for 2025, including conversion rate, NPS, and customer lifetime value. Learn how to effectively track and use ...
35 min read
Blog
Growth
Mastering Customer Service Analytics: Essential Techniques for Success
Master customer service analytics to boost satisfaction! Explore techniques, AI tools, and trends to optimize support and make data-driven decisions.
18 min read
Analytics
CustomerService
+2
Mastering Customer Service Analytics: Essential Techniques for Success
Master customer service analytics to boost satisfaction! Explore techniques, AI tools, and trends to optimize support and make data-driven decisions.
18 min read
Analytics
CustomerService
+3
Mastering Live Chat Best Practices for Exceptional Customer Service
Master the top 15 live chat best practices for stellar customer service and satisfaction with insights from industry giants like Bank of America.
19 min read
Live Chat
Customer Service
+2
Mastering SaaS support: Your ultimate guide for 2025
Explore the ultimate guide to mastering SaaS support in 2025, featuring key components, best practices, and future trends. Learn to overcome challenges with rea...
22 min read
SaaS
Customer Support
+3
Measure and Improve Key Live Chat Metrics for Your Success
Discover 15 essential live chat metrics to improve customer experience, boost KPIs, and optimize chat operations in 2025. Try LiveAgent free!
23 min read
LiveChat
Metrics
+3
Net Promoter Score: What is NPS and How to Implement It in Your Company
Learn what NPS is, how to calculate it, and implement strategies to improve your Net Promoter Score. Boost customer loyalty and advocacy with actionable insight...
8 min read
Customer Service
Metrics
+2
New analytics reports
LiveAgent introduces new analytics reports, enabling businesses to manage increased support requests without expanding their team. These reports track chat, ema...
2 min read
Analytics
Reports
+2
Omnichannel continuity: managing channel switching and success metrics
A practical guide on managing customer journey continuity during channel switching and measuring success with key performance indicators.
5 min read
OmnichannelSupport
CustomerJourney
+2
Omnichannel Customer Service: Definition, Benefits & Strategy
Learn to provide jaw-dropping omnichannel support with 7 strategies: develop a strategy, enhance social media response times, promote self-service, use live cha...
13 min read
OmnichannelSupport
CustomerService
+2
Open Source Ticketing System: Is It Right for You?
Explore the benefits and challenges of open source ticketing systems, compare them with proprietary options, and learn how to choose the best one for your busin...
27 min read
Ticketing
Helpdesk
+2
Proactive Customer Service: Tips, Benefits, and Real Examples
Discover proactive customer service tips to boost satisfaction, prevent issues, and build loyalty. Learn strategies, benefits, and real examples!
14 min read
CustomerService
CustomerSatisfaction
+2
Pros & cons of customer service outsourcing in 2025
Discover the pros & cons of customer service outsourcing in 2025. Save costs, access 24/7 support & tech, but weigh risks like control & security!
12 min read
CustomerService
Outsourcing
+3
Technical implementation of omnichannel support
Practical guide to selecting platforms, integrating systems, automating workflows, and securing customer data for effective omnichannel support.
3 min read
OmnichannelSupport
Integration
+2
The 10 best email ticketing & help desk systems: Guide & review
Discover the top 15 email support ticketing systems for 2025 to enhance customer service and team productivity. Explore features, comparisons, best practices, a...
14 min read
Email Support
Help Desk
+3
The 15 Best Aircall Alternatives & Competitors for 2025
Discover the top 15 Aircall alternatives for 2025! Compare features, pricing, and support to find the best communication tools for your business.
17 min read
Aircall
Alternatives
+3
The 15 Best Freshdesk Alternatives for 2025
Discover the 15 best Freshdesk alternatives like LiveAgent, Zoho Desk & Salesforce to boost customer service with better pricing & features!
31 min read
Freshdesk
Alternatives
+3
The 15 Best Intercom Alternatives & Competitors for 2025
Explore top 15 Intercom alternatives for 2025, highlighting cost, features, and user experience. Consider factors like niche, customer base size, and support. K...
32 min read
Intercom
Alternatives
+3
The 15 best Jira alternatives for 2025
Explore top 15 Jira alternatives for 2025 to enhance project management, streamline workflows, and improve team collaboration. Consider options like LiveAgent, ...
42 min read
Project Management
Alternatives
+2
The 15 Best Outlook Alternatives & Competitors for 2025
Explore the top 15 Outlook alternatives to enhance productivity and streamline communication in 2025. Discover options like LiveAgent, Gmail, and ProtonMail, of...
29 min read
Outlook
Alternatives
+3
The 15 Best SaaS Knowledge Base Platforms and Examples
Discover 15 top SaaS knowledge base platforms to boost customer support and user experience. Explore features of platforms like LiveAgent and Zendesk Guide to f...
22 min read
Knowledge Base
SaaS
+2
The 15 Best SolarWinds Alternatives for 2025
Explore the top 15 SolarWinds alternatives for 2025, offering diverse features, pricing, and user experiences. Discover options like LiveAgent, PRTG, and WhatsU...
42 min read
SolarWinds
Alternatives
+3
The 15 Best Zendesk Alternatives for 2025
Explore 15 Zendesk alternatives for 2025 to enhance customer service with options like LiveAgent, Freshdesk, and HubSpot Service Hub. These solutions offer flex...
23 min read
Zendesk
Alternatives
+3
The 16 Best HubSpot Service Hub Alternatives for 2025
Explore 16 alternatives to HubSpot for CRM and customer service, evaluating features, pricing, integrations, and flexibility to enhance your business efficiency...
22 min read
HubSpot
Alternatives
+4
The 20 best forum software
Explore the top 20 forum software options for businesses, featuring tools like LiveAgent and WordPress. Key features include knowledge base, ticketing, live cha...
30 min read
forum software
community forum
+2
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