How to choose an AI chatbot for your business
A step-by-step buyer's checklist for choosing an AI chatbot in 2026: use case, channels, budget, integrations, a week-1...
8 min read
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
Best AI Customer Support Tools by Industry
The best ai customer support tools differ by industry. Here's what actually works for e-commerce, SaaS, and healthcare...
5 min read
AI Customer Support Chatbot Not Performing? 6 Fixes
An ai customer support chatbot missing the mark usually has one of six fixable causes. Here's how to diagnose and fix...
6 min read
AI Spam Filter: Stop Bot Spam & OOO Clutter
An ai spam filter that also catches out-of-office auto-replies keeps clutter out of your metrics. Here's how to...
7 min read
5 AI Chatbot Problems That Are Costing You Customers
AI chatbot problems can quietly cost you customers. Five warning signs your bot is hurting conversions in customer...
7 min read
Omnichannel Support: 5 Real Signs Your Channels Aren't Actually Connected
Running email, chat, and social isn't omnichannel support. Here are 5 concrete signs your channels are still...
6 min read
How to Reduce Average Handle Time: 7 Proven Ways
Learn how to reduce average handle time with seven simple changes that take work off your agents instead of rushing...
10 min read
How to Build a Ticket Triage Priority Matrix (Impact × Urgency)
Learn how to build an impact x urgency ticket triage priority matrix, tie it to SLA targets, track the right metrics,...
15 min read
Jira vs Zendesk vs ServiceNow vs LiveAgent: Which Ticket Triage Tool Wins in 2026?
Jira Service Management, Zendesk, ServiceNow, BoldDesk, InvGate, HaloITSM, and LiveAgent compared on AI triage, routing,...
15 min read
Ticket Triage: A Complete Guide to Categorization, Prioritization & Routing
Learn how ticket triage works: the step-by-step process, the impact-urgency priority matrix, routing rules, automation...
17 min read
VoIP Phone for Mac: The Complete Guide to Softphones, SIP Clients, and Setup for 2026
A complete 2026 guide to running a VoIP phone on Mac: the best standalone SIP softphones, all-in-one business VoIP...
11 min read
Spain bans chatbot-only support, sets a 3-minute reply rule
Spain's Law 10/2025 bans chatbot-only customer support and requires 95% of calls answered within three minutes by 28...
5 min read
Best Softphone VoIP in 2026: The Complete Comparison Guide
A 2026 comparison of the best softphone VoIP apps and platforms, covering pricing, call quality, features, and...
14 min read
How to use AI to create internal notes from support tickets
See how AI turns long support ticket conversations into structured internal notes automatically, so agents get instant...
12 min read
How to prevent phishing emails from reaching support agents
Stop phishing before it reaches your queue with SPF, DKIM, DMARC, a secure email gateway, and an AI Spam & Irrelevance...
12 min read
AI ticket classification: How to filter spam, cold pitches & irrelevant tickets
See how AI ticket classification filters spam, phishing, and irrelevant tickets automatically, so agents only see the...
11 min read