LiveAgent vs Zendesk vs Freshdesk: Call Center Features Compared (2026)
Comparing LiveAgent, Zendesk, and Freshdesk call center features: built-in calling, IVR, reporting, and pricing for...
7 min read
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Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
How to Track Call Center Metrics in LiveAgent (AHT, FCR, CSAT)
Step-by-step: how to set up call center metric tracking in LiveAgent. AHT, FCR, CSAT, agent utilization and more - from...
7 min read
How to Set Up a Call Center in LiveAgent: Step-by-Step Guide
Complete step-by-step walkthrough: connect your phone number, configure IVR, set up call routing, enable recording, and...
7 min read
Call Center Benchmarks by Industry: SaaS, E-commerce, Healthcare, Finance
Industry-specific call center benchmarks for SaaS, e-commerce, healthcare, and finance teams. AHT, FCR, CSAT targets...
7 min read
7 Call Center Problems Your Metrics Are Hiding - And How to Fix Them | LiveAgent
High AHT, low FCR, rising abandon rate - your call center metrics are telling you something. Here are 7 common problems...
9 min read
Why should you integrate software?
Integrating software is essential in today's business for data exchange, task automation, and unifying processes....
8 min read
Why Cart Abandonment Peaks During Black Friday
Why Cart Abandonment Peaks During Black Friday Black Friday represents the biggest shopping event of the year, but it...
19 min read
What Shopify merchants need to know about AI chatbots
Shopify merchants often wonder whether AI chatbots can truly handle the growing volume of customer inquiries...
11 min read
What is content planning?
Content planning is strategizing and organizing content to meet goals, involving audience research, content type...
14 min read
What is a Sales Playbook and How to Create One
A sales playbook is a documented process for engaging with customers and closing deals. It's crucial for scaling sales...
12 min read
We are on iOS
LiveAgent now offers an iOS app optimized for iPhone 5, enabling users to chat, resolve tickets, and receive push...
2 min read
Warm Leads vs Cold Leads: How Do They Differ?
Warm leads have shown interest in your products, making them more receptive to marketing efforts, while cold leads are...
11 min read
Twitter integration announcement
LiveAgent offers an affordable way to integrate Twitter by allowing users to insert their own Twitter API, ensuring...
2 min read
Top 7 Must-Read Customer Service Books for 2025
Explore the top 8 customer service books focusing on writing skills and customer psychology from entrepreneurs like Sam...
9 min read
Top 20 knowledge base examples to inspire you in 2025
Discover the top 20 knowledge base examples for 2025, showcasing key features like mobile-responsive design, powerful...
25 min read
Top 20 Business Benefits of Knowledge Management in 2025
Discover the top 20 benefits of knowledge management in 2025, including improved efficiency, increased productivity,...
19 min read
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