Get up to date about LiveAgent 5.24
Discover LiveAgent 5.24 with new features, Salesforce integration, enhanced tag sorting, and more. Sign up for a free account today!
2 min read
Updates
Features
+2
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
How can chatbots improve customer service?
Chatbots enhance customer service by automating routine tasks, handling multiple inquiries simultaneously, and reducing costs. They improve efficiency and scala...
9 min read
Chatbots
CustomerService
+2
How Live Chat Boosts E-Commerce Conversion Rates on Black Friday
Discover how live chat increases e-commerce conversions with real-time support and instant engagement. Learn proven strategies to boost Black Friday sales and r...
12 min read
Live Chat
E-Commerce
+3
How LiveAgent AI helps businesses grow and scale
Discover how LiveAgent AI, powered by FlowHunt, transforms support operations through automated chatbots, intelligent filtering, and categorization.
3 min read
LiveAgentAI
Automation
+2
How LiveAgent Resolved 75% of Chat Interactions via the AI Chatbot
Discover how LiveAgent's AI chatbot resolved 75% of chats, slashed agent workload, and boosted support efficiency. Try LiveAgent now!
6 min read
AI
Chatbot
+3
How to Achieve the Best Customer Service in the Real Estate Business
Master real estate customer service with strategies like active listening, over-communicating, fast responses, and leveraging tools like LiveAgent. Build trust,...
17 min read
Real Estate
Customer Service
+2
How to Acquire New Customers: Definition & Tactics
Master customer acquisition in 2024 with key strategies, tips, and tools to boost growth and retention. Unlock your business's potential!
14 min read
Growth
Marketing
+3
How to Add a Live Chat Button to Your Website
Learn to integrate a live chat button on your website to boost customer satisfaction and sales. Choose a provider, customize the widget, and optimize chat suppo...
6 min read
LiveChat
CustomerService
+2
How to create a knowledge base in 6 easy steps (+ Examples)
Learn to create a knowledge base in 6 steps: choose the right software, organize content, and improve articles. Avoid common errors, enhance customer service, a...
15 min read
Knowledge Base
Customer Service
+2
How to Create an Internal Knowledge Base: The Ultimate Guide
Learn how to build an effective internal knowledge base in 2025 with this ultimate guide! Boost efficiency with expert tips and best practices.
17 min read
Knowledge Base
Knowledge Management
+1
How to Create Knowledge Base Videos: A Step-by-Step Guide
Learn how to create engaging knowledge base videos with this step-by-step guide. Boost customer support, retention, and SEO effortlessly!
12 min read
Knowledge Base
Video
+2
How to effectively handle customer complaints in 5 simple steps
Stay calm, listen actively, reflect customer words, understand their perspective, and thank them for raising issues. Sincerely resolve complaints to maintain cu...
12 min read
CustomerService
Communication
+2
How to enhance your customer experience with multilingual customer service
Multilingual customer support boosts customer satisfaction, retention, and global reach. It breaks language barriers, fosters loyalty, and offers a competitive ...
16 min read
Blog
Growth
+1
How to Enhance Your Customer Experience with Multilingual Customer Support
Discover how multilingual customer support enhances satisfaction, retention, and global reach. Learn strategies, benefits, challenges, and best practices to exp...
16 min read
CustomerSupport
Growth
+2
How to Handle Any Type of Complaining Customer
Learn how to handle complaining customers with LiveAgent's guide. Discover tips for dealing with five common customer types and a three-step complaint resolutio...
5 min read
CustomerService
Communication
+2
How to Increase Online Sales in 2025: 13 Essential Tactics
Discover 13 proven tactics to boost online sales in 2025, including identifying target audiences, optimizing marketing, providing exceptional customer service, ...
10 min read
Sales
Growth
+3
How to Integrate a Chat Support System into Your Lead Generation Strategy
Explore 12 strategies for boosting live chat lead generation in 2025, such as customizing pre-chat forms, offering discounts, and targeting cart abandoners, to ...
23 min read
LiveChat
LeadGeneration
+2
How to integrate AI into your helpdesk to automatically improve and generate better replies
Integrate AI into your helpdesk for faster responses, automated replies, and improved customer satisfaction. See benefits & best practices!
14 min read
AI-features
Blog
+4
How to Make an AI Chatbot: A Beginner's Handbook
Learn how to make an AI chatbot from scratch—step-by-step guide, key technologies, tools, and tips for beginners to get started fast!
9 min read
AI
Chatbots
+2
How to Make High-Quality Content Optimization
Boost your SEO with expert content optimization tips! Learn keyword research, content creation, and page optimization to drive more traffic.
9 min read
SEO
Content
+2
How to Make Your Customers Happy: 20 Tips & Examples
Boost customer happiness with these 10 tips: master your product, respond quickly to queries, empower customers to solve issues, personalize interactions, use t...
20 min read
CustomerHappiness
CustomerSatisfaction
+2
How to manage the December holiday support surge: smart strategies for ecommerce
Prepare your ecommerce for the holiday rush! Discover proven strategies to manage December support surges and boost customer satisfaction.
24 min read
Blog
News
+2
How to Provide the Best Customer Service in Logistics
Discover how to provide exceptional customer service in logistics. Learn key strategies for clear communication, advanced order tracking, and leveraging technol...
13 min read
CustomerService
Logistics
+2
How to Provide the Best Customer Service in Logistics
Discover how to provide exceptional customer service in logistics. Learn key strategies, overcome challenges, and leverage technology like LiveAgent for efficie...
13 min read
CustomerService
Logistics
+2
How to Provide the Best Real-Time Customer Support in 2025
Discover the essentials of real-time customer support, including trends like live chat and customer communities, and strategies such as speed, accessibility, an...
13 min read
Customer Support
Real-Time Support
+3
How to Use Localization to Boost Global Customer Experience
Boost your global customer experience with localization! Discover strategies to tailor your email, social media, SEO, and e-commerce platforms to local markets....
7 min read
Growth
CustomerExperience
+1
How to Use WhatsApp for Customer Service
Learn to use WhatsApp for customer service to boost engagement, track journeys, and enhance satisfaction. Integrate with help desk software and automate tasks f...
9 min read
WhatsApp
CustomerService
+3
How to Win Back a Disappointed or Angry Customer: 8 Proven Tips
Learn 8 proven strategies to handle angry customers effectively. Master complaint resolution, active listening, and turn negative experiences into loyal custome...
12 min read
CustomerService
ComplaintHandling
+2
Inside an AI answer improver: How it works & how support teams can get the most out of it
Discover how LiveAgent's AI Answer Improver boosts support by refining, extending, and simplifying replies for faster, clearer responses.
8 min read
AI-features
Blog
+3
Introducing a new feature: Video chat/video call
Enhance customer support with LiveAgent's new browser-based video chat—no third-party apps needed! Personalize communication today!
1 min read
Features
Communication
+1
Introducing LiveAgent's New AI-Powered Feature in the Works
Discover LiveAgent's upcoming AI-powered feature that crafts tailored email ticket replies from your knowledge base, enhancing response times and accuracy. Elev...
4 min read
AI
Features
+2
Knowledge Base 101: A Complete Guide to Harness Your Company Knowledge
Boost productivity & customer support with this ultimate guide to knowledge bases! Discover types, benefits, AI insights & LiveAgent tools.
25 min read
Knowledge Base
Customer Support
+1
Knowledge Base Benefits: 12 Key Internal and External Advantages
Discover the transformative power of knowledge bases in business! Uncover 12 key benefits that enhance customer experiences and bolster operational efficiency. ...
7 min read
Knowledge Base
Customer Support
+2
Knowledge Management: A Game-Changer for Your Business
Discover how knowledge management boosts innovation, efficiency, and customer satisfaction with proven strategies to transform your business!
18 min read
Knowledge Management
Business Growth
+3
Knowledge-Centered Service (KCS): Complete Guide 2025
Discover the comprehensive 2025 guide to Knowledge-Centered Service (KCS), highlighting its importance, benefits, principles, and implementation strategies for ...
13 min read
KnowledgeManagement
CustomerSupport
+1
Live Chat Security: 10 Best Practices for Secure Live Chat
Discover 10 best practices for live chat security in 2025. Learn to combat threats like phishing & breaches while enhancing privacy & trust.
17 min read
Live Chat
Security
+3
LiveAgent + Shopify: AI chatbot that reduces workload
Learn how LiveAgent's AI chatbot for Shopify automates customer support, reduces workload, and accelerates sales with 24/7 instant answers to product and order ...
11 min read
AI Chatbot
Shopify
+3
LiveAgent 2025 wrap-up: from new functions to AI-first support
Discover LiveAgent's 2025 highlights: new AI chatbot, smarter ticketing, enhanced security & UX. See how support just got better!
6 min read
AI-features
Blog
+3
LiveAgent 5.25 – New features, improvements, and important fixes
Discover LiveAgent 5.25 with new features, email improvements, security fixes, and enhanced functionality. Upgrade now for a better experience!
3 min read
Updates
News
+2
LiveAgent 5.26 – New features, improvements, and important fixes
LiveAgent 5.26 introduces a plugin search bar, agent/customer detail pop-ups, multiple attachment tabs, and a larger template editor. Fixes include faster ticke...
4 min read
Updates
Features
+1
LiveAgent 5.27 is available as of now
LiveAgent 5.27 update enhances call center features, configuration options, and fixes bugs for improved performance and user experience.
4 min read
Updates
Features
+2
LiveAgent 5.28 – focused on fixes and improvements
Discover LiveAgent 5.28! Boost workflow with fixes for email, tickets, & Facebook, plus new email group types & API key updates. Learn more!
7 min read
Updates
News
+2
LiveAgent 5.29 – We're bringing new interesting features
Discover LiveAgent 5.29! New features include custom roles, phone scheduler, ISO date format, Intercom migration plugin & more fixes!
5 min read
Product Updates
Features
+1
LiveAgent 5.30 – Rolling up with new improvements
Discover LiveAgent 5.30 with improved ticket handling, multi-language event logs, middle-click tab closure, design fixes, and comprehensive bug resolutions for ...
4 min read
Updates
News
+2
LiveAgent 5.31 – New chat theme and additional app improvements
LiveAgent 5.31 introduces a new Minimal chat theme, customizable colors, and enhancements in chat design, Facebook commenting, email accounts, and agent status ...
3 min read
Updates
News
+2
LiveAgent 5.32 – Design improvements and other fixes
LiveAgent 5.32 update enhances design and resolves issues like disappearing attachments, save button errors, and long loading times.
3 min read
Product Update
Bug Fixes
+1
LiveAgent 5.33 – Important UI improvements and new fixes
LiveAgent 5.33 update enhances UI with a new tab design, ticket status indicator, and conversation improvements. It also includes main menu resizing and ticket ...
4 min read
Updates
Features
+2
LiveAgent 5.34 – Bringing a plethora of improvements
LiveAgent 5.34 update includes custom roles permissions logs, customizable ticket tabs order, improved status messages, automatic expanded ticket view on smalle...
5 min read
News
Updates
+1
LiveAgent 5.35 – Another round of improvements and fixes
LiveAgent 5.35 update enhances user experience with asynchronous chat loading, new chat colors, and fixes bugs in email attachments, ticket opening, chat viewin...
4 min read
Updates
News
+1
LiveAgent 5.36 – Improvements and fixes
Discover LiveAgent 5.36! Enhanced report permissions, call handling, email setup, and bug fixes for seamless customer support. Learn more now!
3 min read
Product Updates
Features
+1
LiveAgent 5.37 – More fixes and updates to our features
LiveAgent 5.37 update resolves issues like knowledge base search, WhatsApp tag rules, and chat functionality while improving existing features. Try it free to e...
3 min read
Updates
News
+2
LiveAgent 5.39 – Improvements and fixes
Discover LiveAgent 5.39, featuring SSO integration with Google, Microsoft, Facebook, and Okta, improved email parsing, and enhanced WhatsApp and Facebook functi...
4 min read
Updates
Features
+1
LiveAgent Bestowed with Prestigious Awards in Q1 of 2021
Discover why LiveAgent won 19+ prestigious awards in Q1 2021 for exceptional customer service solutions. Trusted globally by top brands!
9 min read
Awards
News
+2
LiveAgent July 2023 Updates: Bug Fixes & Design Enhancements
Explore LiveAgent's July 2023 updates including bug fixes, design upgrades, better ticket visibility, secure email attachments, and enhanced chat reports.
5 min read
Updates
News
+2
LiveAgent monthly product update: January edition
Discover how LiveAgent starts 2026 with design and user experience improvements to make the platform more intuitive and seamless in January.
3 min read
Blog
News
+2
LiveAgent monthly product update: October edition
Discover LiveAgent's October 2025 updates: enhanced ticket fields, spam controls, easier department management, and Telegram integration!
3 min read
Product Update
Features
+1
LiveAgent Monthly Updates: April Edition
Discover LiveAgent's April updates: Duo SSO integration, AWS migration progress, new ticket editor, and enhanced knowledge base features!
3 min read
Updates
News
+2
LiveAgent Monthly Updates: April Edition 2025
Discover LiveAgent's April updates: chat fixes, improved ticket sorting, API enhancements & a new HelpDesk migration plugin. Read more!
2 min read
Updates
News
+2
LiveAgent Monthly Updates: August Edition
Explore LiveAgent's August updates including Agent Typing Detection, file attachments in forms, PHP 8.2 compatibility, improved search capabilities, and multipl...
5 min read
Updates
Features
+1
LiveAgent Monthly Updates: August Edition 2024
Discover LiveAgent's August 2024 update includes AWS migration to Singapore, default 'Keep Ticket State' for Mass Actions, security enhancements, chat and logou...
3 min read
Updates
News
+3
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