Analytics Overview
LiveAgent's analytics overview offers insightful data to enhance customer support and sales by identifying high and low-performing areas. Filter metrics by time...
4 min read
Analytics
Reporting
+1
New Analytics Reports Overview
We prepared new analytics reports that provide comprehensive insights into your support operations. These reports allow you to visualize how your support team is performing across all communication channels.
The analytics reports display the growing volume of chats, email answers, and calls over time. This data-driven approach helps you understand your support team’s capacity and performance trends.
Real-World Results
We already tested these analytics reports on our own support operations. Thanks to LiveAgent, we can handle more support requests than ever without the need to extend the number of support agents.
In the chart, you can see the growing volume of chats, email answers, and calls over time. Our support team does a great job managing the increased workload efficiently!
Key Benefits of Analytics Reports
The new analytics reports provide several important benefits:
- Track Performance Trends: Monitor how your support volume changes over time across all channels
- Optimize Resource Allocation: Understand your team’s capacity without hiring additional staff
- Data-Driven Decisions: Make informed decisions based on actual support metrics
- Identify Peak Times: See when your support team handles the most requests
- Measure Efficiency: Track improvements in handling chats, emails, and calls
Conclusion
LiveAgent’s new analytics reports empower your support team to handle growing customer demands efficiently. By providing clear visibility into support metrics across all channels, these reports help you optimize operations and maintain high service quality without expanding your headcount.
