LiveAgent 5.35 update enhances user experience with asynchronous chat loading, new chat colors, and fixes bugs in email attachments, ticket opening, chat viewing, call widgets, Slack channel visibility, and more, improving overall functionality.
Another round of improvements, tweaks, and fixes is coming with the new LiveAgent 5.35 update. It’s bringing both significant and minor fixes to our feature set, so let’s take a look at what’s new in the latest version of LiveAgent.
We have updated our live chat widget with asynchronous loading, which will significantly improve the initial loading time of our live chat.
The default colors of the live chat window with the Ascent theme have been changed from the previous design to a brighter and more vibrant color scheme.
Our ticketing system offers two options for handling attachments – view and download. LiveAgent however had a bug, that in a specific use case when an agent sent an email with attachment to LiveAgent – which created an internal note in the ticket, the view button was downloading the attachment instead of simply opening it. We have removed this issue in the latest version.
Some users reported a problem while opening tickets. They would receive an “InvalidMessageGroupType” error message. This issue was removed in the 5.35 update and opening tickets should function as expected.
We have noticed an issue with live chat tickets. Sometimes when agents picked up an incoming chat from a customer, the system would not show the conversation and would instead turn up an error message. This issue has been resolved and the live chat conversations should work normally.
We received reports of missed calls because of seemingly stuck calls. The issue however was caused by the call widget. The call notifications were completely missing in some cases, and the agents had no way of knowing about a call, and no option to answer incoming calls. This issue has been resolved.
The Slack channel list box had a bug which caused that users were unable to see or access all Slack channels they are connected to. This issue happened for users who have 30+ channels in the channel list box. We have removed this bug and the channels will display correctly.
Some users with inactive or wrongly configured integrations in LiveAgent experienced an issue where the error message would give out wrong instructions for fixing the issue. The message guided the users to a non-existing part of the configuration. This message will display correct information in the LiveAgent 5.35 update.
We have removed some unnecessary options from the “New ticket” selection. From now on whenever you click on Create a ticket, you will get fewer options, but we kept the ones that better encapsulate the expected functionality of this button. We have removed the options New knowledge base article, forum topic and suggestions from this selection as they were rarely used. You can find all of these options in their respective sections of LiveAgent.
In certain cases, the filter results in LiveAgent contacts showed wrong data about the number of results. We have noticed this issue when switching from one filter to another, as the number of filtered contacts stayed the same. This problem has been fixed and filters will show correct numbers.
The LiveAgent customer portal had a small problem with broken grids whenever the users resized the browser window. This issue might’ve been problematic for users who work from devices with smaller screens. The issue has been fixed.
Sometimes when enabling video calls in LiveAgent, the interface would get stuck and halt the progress of agents. This issue has been resolved.
Make sure you didn’t miss our previous update – LiveAgent 5.34 fixes and improvements! Stay tuned for more updates and improvements to come.
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