LiveAgent 5.32 update enhances design and resolves issues like disappearing attachments, save button errors, and long loading times. It also fixes problems with migrated departments, SLAs, invisible live chat messages, and non-functioning history button.
The new update brings important security fixes and a couple of new fixes. As usual, let’s start with some important system and user interface improvements. Let’s take a look at some of them and see what has changed.
The 5.32 update brings out some improvements and tweaks to the user experience. We have fixed a design issue with departments and tags, which caused unusual icon resizing. The problem with collapsing tags in tickets is no longer present, and the system will show tags normally even after resizing your dashboard panels. We have also tweaked the two-factor authentication text field and increased the width of listboxes in the entire application. We hope you’ll enjoy these changes and that they’ll make your work easier.
Some users experienced problems with attachments in predefined answers and notes set up with rules. The rule would stop working and show an error. We have removed this problem, and the attachments will work correctly.
The save button in Customer Portal’s General settings stopped working for some users, and it would show an error that the system cannot save changes. This bug has been removed in LiveAgent 5.32.
When creating a new agent with a longer email address in the setup, the LiveAgent app had long loading times that halted any other activity for some time. This issue is no longer present in the 5.32 update.
The default settings of departments would disappear after migrations, which meant that users had to reconfigure them as new. Our team removed this problem, and department migrations will work correctly.
Service Level Agreement rules would stop working whenever some of our users used the Split ticket feature in ticketing. The rules simply wouldn’t apply to such tickets. This issue has been removed, and SLAs will work correctly.
Some of our users reported a bug where they couldn’t see customer messages in the live chat. However, the messages would show up normally after the agent closed and reopened the chat. We have removed this annoying bug, and our live chat will show all messages.
The show history button under the Ticket history option in the ticket sidebar wouldn’t work for some users. This issue has been removed, and the history button will work as it should in the new LiveAgent update.
Haven’t seen the last update? Discover the LiveAgent 5.31 chat theme and improvements!
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LiveAgent 5.32 brings user experience and design improvements, fixes for disappearing attachments, save button errors, long loading times, migrated department issues, SLA problems with split tickets, invisible live chat messages, and non-functioning history buttons.
Yes, the 5.32 update resolves the problem where attachments in predefined answers and notes set up with rules would stop working and show errors. Attachments now work correctly.
Yes, the update addresses long loading times of the LiveAgent app that occurred when creating new agents with longer email addresses during setup. This issue is now resolved.
Yes, Service Level Agreement rules now work correctly with split tickets. Previously, SLA rules would stop working when users used the Split ticket feature in ticketing.
The 5.32 update fixes design issues with departments and tags that caused unusual icon resizing, resolves problems with collapsing tags in tickets, tweaks the two-factor authentication text field, and increases the width of listboxes throughout the application.
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