LiveAgent 5.25 introduces improved predefined answers, enhanced online agents grid, clearer hidden number info, and department-specific outgoing emails. The update includes security patches and email functionality enhancements.
LiveAgent update 5.25 is here and it once again brings a large number of improvements, useful features, and bug fixes to improve functionality. Let’s have a look at what’s new in the 5.25 update.
We always strive to bring new features to LiveAgent and help you do more with your help desk solution. That’s why we came up with new features that we hope will be a benefit to our users. Here’s a list of the new additions.
Once you update to LiveAgent 5.25, you will notice that the order of predefined answers has changed. It has been fixed to show only the ones that are relevant for a specific department. Therefore, agents can have relevant answers ready to be sent depending on the department they are in.
From now on you can see every agent on the list, not just those who are online. You can use this to easily search for the agent you need to contact without having to scroll down all the way to the bottom of the list. Send them a message via internal chat or call them.
Getting confused about calls from hidden numbers? Whenever you received a call from hidden numbers, LiveAgent didn’t display any information. From now on LiveAgent will let you know about calls coming from hidden customer numbers. You can see the information in a customer ticket whenever you get a call from such numbers.
Each agent was able to reply to customers from any connected email account within LiveAgent, regardless of the department it belonged to. This led to a few confusions when customers received emails from irrelevant email addresses from various departments. We have fixed this. Agents can now only reply from email addresses associated with their respective departments. This improvement will help you keep your customer communication clean and organized.
Of course, we have some new useful improvements to LiveAgent. The most important one is that the LiveAgent email functionality has been significantly reworked. There is also a lot of smaller fixes for various issues regarding sending email attachments, emails containing HTML, or email headers. Here’s the list of other news.
Article descriptions can now be used as preview texts thanks to updated knowledge base options. You can also choose to use a full article as a preview. This allows you to have greater control over how your knowledge base looks and feels, as well as providing better clarity.
Connection issues or internet outages can be troublesome, especially if you don’t know about them. You can lose content and halt replies to customer tickets. As a first step, you should always save your content into a separate document so you have a backup. With the new and improved design elements in LiveAgent, we made sure you would notice these issues sooner to help you.
Besides the things listed above, LiveAgent 5.25 comes with many fixes in various areas as well as security updates. If you missed the previous update, read more about LiveAgent 5.24 update. Make sure to update your LiveAgent today. Winner of prestigious awards in the first quarter of 2021, you’ll enjoy all the added benefits.
Share this article
Meet Jana, the distinguished head WordPress content editor spearheading operations at LiveAgent, Post Affiliate Pro, URLsLab and FlowHunt. Armed with an unwavering dedication to excellence, she diligently navigates the intricate landscapes of digital content, ensuring pristine quality and seamless functionality across platforms. She enjoys creative activities even outside of work.
LiveAgent 5.25 introduces improved predefined answers that show only relevant answers for specific departments, an enhanced online agents grid that displays all agents, clearer hidden number information in customer tickets, and the ability to specify departments in outgoing email accounts.
In LiveAgent 5.25, predefined answers have been fixed to show only the ones relevant for a specific department. This allows agents to have relevant answers ready to be sent depending on the department they are in, improving efficiency and accuracy.
The improved online agents grid now displays every agent on the list, not just those who are online. This makes it easy to search for the agent you need to contact without having to scroll down, and you can send them a message via internal chat or call them.
LiveAgent 5.25 includes significant rework of email functionality with fixes for email attachments, HTML emails, and email headers. Additionally, agents can now only reply from email addresses associated with their respective departments, keeping customer communication clean and organized.
LiveAgent 5.25 comes with security updates and patches to improve the overall security of the platform. These updates address various security concerns and help protect your customer data.
LiveAgent 5.26 introduces a plugin search bar, agent/customer detail pop-ups, multiple attachment tabs, and a larger template editor. Fixes include faster ticke...
LiveAgent 5.33 update enhances UI with a new tab design, ticket status indicator, and conversation improvements. It also includes main menu resizing and ticket ...
LiveAgent 5.34 update includes custom roles permissions logs, customizable ticket tabs order, improved status messages, automatic expanded ticket view on smalle...
Join our community of happy clients and provide excellent customer support with LiveAgent.
