You may be asking yourself “What’s the best live chat for WordPress?” or “How can I add a live chat to a WordPress website?” Worry not. There are plenty of software vendors that have created live chat plugins specifically for WordPress. In this review, we hope to shed some light on the topic and provide you with a thorough review of the 25 best WordPress live chat plugins (both paid and free!) of 2021.
As your customers (both existing and potential) browse your site they’re bound to come across things they’re curious about and have questions. The best way to showcase that you value your customers’ time is to provide them with real-time support options directly on your website.
This is where WordPress live chat plugins come into play. They can create memorable, hassle-free customer experiences, which are essential for retaining customers, keeping them loyal to your brand, and generating more sales opportunities.
Before you choose a WordPress live chat plugin, ask yourself questions like:
Each chat plugin is different and offers unique features. Make sure the WordPress chat plugin that you choose meets the needs of your business and your customers.
The plugin should make it easier to store, manage, and answer live chat conversations while speeding up your support speed. It should also bring organization and clarity to your support processes, providing each support representative with a clear understanding of their responsibilities.
Chat plugin | Capterra rating | Free version | Starting price | Loading time |
LiveAgent | 4.7/5 (approx. 1k reviews) | YES | $29 per agent/mo | 2.5s |
LiveChat | 4.6/5 (approx. 1.1k reviews) | NO | $19 per agent/mo | 5.7s |
Tidio | 4.8/5 (approx. 200 reviews) | YES | €18 /mo | 5.3s |
Tawk.to | 4.6/5 (approx. 220 reviews) | YES | FREE | 3.5s |
Smartsupp | 4.7 (approx. 240 reviews) | YES | €15 /mo | 4.4s |
WP Live Chat | n/a | YES | €0.95 per agent/mo | n/a |
Chaport | 4.8/5 (approx. 30 reviews) | YES | $14 per agent/mo | n/a |
Jivochat | 4.5/5 (approx. 50 reviews) | YES | $19 per agent/mo | 5.5s |
Zendesk | n/a | YES | €19 /mo | 9.3s |
Formilla | n/a | YES | €29.99 /mo | 5.9s |
LiveAgent is the ideal WordPress chat plugin for those that need an omnichannel live chat solution. The WordPress live chat software is fully customizable, language adaptable, and packed with robust live chat and helpdesk features.
This year alone, LiveAgent was awarded 26+ awards for value, ease of use, and performance while being recognized as one of the leading live chat solutions on the independent review site GetApp. It is also the highest-rated and most reviewed live chat software on Capterra.
LiveAgent’s WordPress live chat plugin is suitable for those that want to deliver context-rich and personalized customer support at lightning speeds. The chat plugin can be implemented by everyone with ease– whether you’re a WordPress newbie or a seasoned professional. Check out the integration video here.
Whether you need a free live chat option for WordPress, or an omnichannel help desk solution, LiveAgent can adapt to your business needs — regardless of the industry you’re in or the type of business you operate.
Included in the Free plan:
Included in the Ticket+Chat plan:
Included in the All-Inclusive plan:
Apart from enjoying the fastest WordPress live chat widget, you can take advantage of 180+ advanced help desk features, including:
Pros:
Cons:
LiveAgent offers one of the best free live chat plugins for WordPress. The paid live chat plugin plans are offered at $29 and $39 per agent per month. A free 14-day trial is available. No credit card required. Download the free WordPress live chat plugin here or check out this page for more live chat software details information about LiveAgent’s WordPress chat plugin.
PS. Don’t be discouraged by the negative plugin ratings on WordPress — they’re from 4-8 years ago, and some are spam. LiveAgent has come a long way since then and is constantly evolving to provide the best customer service tools for B2B, B2C, and SaaS businesses, which is reflected through thousands of positive reviews on Capterra, G2, Trust Pilot, GetApp, and Software Advice.
Best for: teams that need an omnichannel support solution in addition to live chat |
Customizable chat box: YES |
Chat history: 7 days in the Free plan, unlimited in paid pans |
Free conversations per month: unlimited |
Price: free version available, paid plans starting from $29 per agent per month |
Loading speed/display speed: 2.5 seconds |
Rating on Capterra: 4.7/5 (960 reviews) as of February 19th, 2021 |
Give LiveAgent a chance
Fully test the available live chat features and integrations with our free 14-day trial.
Start nowLiveChat is a powerful chat and helpdesk software ideal for eCommerce sales, customer support, and lead generation. The LiveChat WordPress plugin is fully customizable and supports rich messaging with integrated menus and carousels for product recommendations.
The LiveChat WordPress plugin is ideal for eCommerce businesses that have high volumes of traffic and need a solution that can automate processes without involving the customer support team. We recommended LiveChat to businesses that are already established and have a budget to work with because there’s no free version available, and the most advanced paid plan is a bit costly at $59 per agent per month.
Included in the Starter plan:
Included in the Team plan:
Included in the Business plan:
Pros:
Cons:
LiveChat’s WordPress plugin plans are offered at $19 per agent per month for ‘small offices’, $39 for the Team Plan, and $59 for the business plan (which is the most popular).
Starter | Team | Business | |
Price/month (bille annually) | $16 per agent | $33 per agent | $50 per agent |
Price/month (billed monthly) | $19 per agent | $39 per agent | $59 per agent |
A free 14-day trial is available. No credit card required. Download the LiveChat WordPress plugin here.
Best for: rich messaging |
Customizable chat box: YES |
Chat history: 60 days in the Starter plan, unlimited in Team & Business pans |
Free conversations per month: unlimited |
Price: starting from $19 per agent per month |
Loading speed/display speed: 5.7 seconds |
Rating on Capterra: 4.6/5 (1081 reviews) as of February 19th, 2021 |
Olark is a great WordPress live chat plugin for e-commerce businesses because it provides users with insightful data about their customers. Olark users can see exactly which webpages their customers are browsing, as well as their shopping cart contents.
Olark is a great choice for established e-commerce businesses that want to boost sales and experiment with engagement strategies through their powerup features. The powerups can add up quickly and become quite costly, so make sure you have a big budget at hand. Although Olark does offer a free WordPress chat plugin, the functionality is pretty limited.
Included in the Free plan
Included in the Self-Service plan
Powerups:
Pros:
Cons:
Monthly subscription | 1-year subscription | 2-year subscription |
$19 per agent/month | $15 per agent/month | $12 per agent/month |
If you’re sure Olark is the right WordPress chat plugin for you, it might be worth locking yourself into a two-year deal to save some extra bucks in the long term.
A free 14-day trial is available. Credit card required. Download the Olark WordPress chat plugin here.
Best for: visitor behavior tracking |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: 20 in the free plan, unlimited in the paid plan |
Price: free, paid plan starting from $19 per agent per month |
Loading speed/display speed: 7.3 seconds |
Rating on Capterra: n/a |
Support Board is an AI bot-driven WordPress chat plugin that helps users automate customer support requests with chatbots and an integrated live chat. The WordPress chat plugin offers 2 plans for a one-time fee, as well as additional add-ons such as integrations with Slack and Dialogflow.
Support Board is the ideal WordPress chat plugin for “productivity-oriented people and businesses”. If your support agents spend a lot of time on Slack, Support Board might be the right choice for you.
Its direct integration with Slack allows agents to answer live chats directly from their Slack accounts thanks to a two-way real-time sync.
Included in the WordPress plan
Included with the Slack addon (one time $29 fee)
Pros:
Cons:
Support Board is available for a one-time license fee of $59 for the WordPress plugin, or $59 for a PHP plugin. Dialogflow and Slack integrations have to be bought separately for $29 each. The WooCommerce integration is available for $39 and the Tickets functionality costs $19.
No free trial available. Learn more about implementing the WordPress Support Board plugin here.
Best for: Slack integrated live chat messaging |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: a one-time fee of $59 |
Loading speed/display speed: n/a |
Rating on Capterra: n/a |
Tidio is an eCommerce live chat plugin that’s powered by chatbots and marketing automation. It’s simple to use and perfect for lead generation on WordPress sites.
Tidio is a great live chat software for businesses of all sizes. It offers a free live chat plan that has more advanced features than most free WordPress chat plugins. The paid versions of the software are also very cheap, but advanced. If you want quality features and stellar technical support without breaking the bank, Tidio is the right WordPress plugin for you.
Included in the Free plan
Included in the Chatbots plan
Included in the Communicator plan
Pros:
Cons:
The Tidio WordPress plugin offers 1 free and 3 paid plans (one is for email marketing so it is not included in this pricing table.)
Free | Chatbots | Communicator | |
Monthly billing | €0 | €18/month | €18/month |
Annual billing | €0 | €180/year | €180/year |
All plans can be bought together. A free 7-day trial is available. No credit card required. Download the Tidio WordPress chat plugin here.
Best for: chatbot lead generation and scenario building |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: free, paid plans starting at €18/month |
Loading speed/display speed: 5.3 seconds |
Rating on Capterra: 4.8 (175 reviews) as of February 19th, 2021 |
Zendesk’s WordPress chat plugin (formerly known as Zopim) offers its users plenty of advanced routing options and over 85 third-party integrations. It also offers a free WordPress chat plugin with impressive features, however, it’s limited to 1 concurrent chat and 1 agent seat.
The Zendesk WordPress chat plugin is recommended for those that already use Zendesk products (such as their help desk and knowledge base), as the plugin has a native integration with Zendesk Support. However, if you don’t already use other Zendesk products, don’t be discouraged. It’s a great WordPress chat plugin regardless.
Included in the Lite plan
Included in the Team plan
Included in the Professional plan
Included in the Enterprise plan
Pros:
Cons:
Lite | Team | Professional | Enterprise | |
Annual subscription (per agent per month) | €0 | €14 | €29 | €59 |
Monthly billing (per agent per month) | €0 | €19 | €35 | €70 |
A free 14-day trial is available. No credit card required. Download the Zendesk chat WordPress plugin here.
Best for: teams that need an omnichannel solution in addition to live chat |
Customizable chat box: YES |
Chat history: 30 days in the Lite plan, unlimited in other plans |
Free conversations per month: unlimited |
Price: free, paid plans starting from €19/month |
Loading speed/display speed: 9.3 seconds |
Rating on Capterra: n/a |
HubSpot is a one-stop-shop for all things marketing automation, CRM, and customer support. It offers a variety of plans and bundles to help businesses across all industries achieve their goals.
HubSpot is a great WordPress chat plugin for existing HubSpot users and those that want a free but advanced live chat widget. If you check out the key features of the free plan, you’ll see that HubSpot offers chatbots, rich messaging, and unlimited agent seats which is more advanced than most free WordPress live chat plugins.
Included in the Free plan
Included in the Service Hub Starter plan
Included in the Service Hub Professional plan
Included in the Service Hub Enterprise plan
Pros:
Cons:
HubSpot offers a number of bundle deals and standalone plans that include live chat functionality. To see the full list check out their pricing page However, the most live chat features are included in the following “Service Hub” plans:
Free | Starter | Professional | Enterprise | |
Monthly billing | €0 | €46/mo | €368/mo | €1,104/mo |
Annual billing | €0 | €41/mo | €331/mo | n/a |
No free trial available. Download the HubSpot WordPress chat plugin here.
Best for: CRM users, or HubSpot users |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: free version available, paid plans starting from €46/month |
Loading speed/display speed: n/a |
Rating on Capterra: n/a |
WP Live Chat Support by 3CX is the cheapest WordPress chat plugin on the market. Apart from live chat, it offers ticketing, call center, and softphone capabilities.
This WordPress chat plugin is the ideal solution for those who want a full-stack customer service platform but don’t have a big budget, as 3CX offers its customers a free one-year trial. Once the trial ends, the solution will cost you less than one euro per agent per month!
Included in the Free plan
Included in the PRO plan
Pros:
Cons:
The 3CX WordPress plugin is free. If you’re interested in their call center and ticketing features, check out their comprehensive feature/pricing list here.
Free | PRO | Enterprise |
€0 | €0.95 per user/month (billed annually €285) | €1.15 per user/month (billed annually €345) |
One year free trial available. Download the 3CX WordPress chat plugin here.
Best for: teams that need a call center solution in addition to live chat |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: free, or PRO version starting from €0.95 per user per month |
Loading speed/display speed: n/a |
Rating on Capterra: n/a |
Still lost in all the options?
We know how hard it can be to find the best live chat candidate. Believe us, we went through this journey while writing and preparing this article. Now, it's up to you, to make your life easier and rely on LiveAgent.
Let's go!The Crisp WordPress chat plugin is great for marketing automation, lead generation, and sales. Crisp allows you to help your customers through a variety of features like the chat integrated knowledgebase and co-browsing.
Crisp is a great solution for established eCommerce businesses with international customers and big budgets. The free WordPress plugin is very limited, so it’s better to stick to Crisp’s “Unlimited” plan. Although it is quite pricey, it does offer real-time chat translation to over 100 languages which is a huge plus.
Included in the Basic plan
Included in the Pro plan
Included in the Unlimited plan
Pros:
Cons:
Crisp offers 3 plans:
You can try Crisp for free with a 14-day trial, no credit card required. Download the Crisp WordPress chat plugin here.
Best for: rich messaging |
Customizable chat box: YES (paid plan only) |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: free, paid plans starting from €25/month per website |
Loading speed/display speed: 5.4 seconds |
Rating on Capterra: 4.5/5 (58 reviews) as of February 19th, 2021 |
Userlike is the perfect WordPress chat plugin for those that want to provide live chat support to their customers in a more convenient way — through other social channels such as Facebook Messenger or Telegram.
Userlike offers a great free WordPress chat plugin. However, the paid plans are quite pricey, so if you’re set on using Userlike, we recommend that you have a big budget for your live chat solution.
Included in the Free plan:
Included in Team plan:
Included in Corporate plan:
Included in Business plan:
Pros:
Cons:
Userlike offers 5 different plans:
A free 14-day trial is available (Team plan features). No credit card required. Download the Userlike WordPress chat plugin here.
Best for: for teams that need a social chat solution |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: free, paid plans starting from €90/month |
Loading speed/display speed: 5.3 seconds |
Rating on Capterra: 4.6/5 (633 reviews) as of February 19th, 2021 |
Tawk.to is one of the best free WordPress live chat plugins available. It is 100% free and offers live chat, ticketing, and knowledge base capabilities.
Since Tawk.to is absolutely free, it’s the best for those that don’t have any wiggle room in their budget for a live chat solution. It’s recommended for solopreneurs, small businesses, and even startups.
Pros:
Cons:
Tawk.to is an absolutely free WordPress chat plugin unless you want to purchase one of its paid add-on features:
Download the Tawk.to WordPress plugin here.
Best for: free users |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: free |
Loading speed/display speed: 3.5 seconds |
Rating on Capterra: 4.6/5 (217 reviews) as of February 19th, 2021 |
Drift is a sales-oriented WordPress plugin that is packed with prospecting and lead qualification features. Apart from that, it offers an advanced selection of chat routing settings such as round-robin, CRM, team, or firmographic routing.
Drift is the ideal WordPress chat plugin for those that don’t need many advanced live chat features but want to focus more on lead generation, qualification, and conversion through advanced website visitor monitoring.
Included in the Free plan:
Included in the Premium plan:
Included in the Enterprise plan:
Pros:
Cons:
Drift does not disclose its pricing. To find out how much each plan costs, please consult a Drift sales representative.
No free trial available. Download the Drift WordPress chat plugin here.
Best for: customization and sales |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: custom |
Loading speed/display speed: 4.8 seconds |
Rating on Capterra: n/a |
Pure Chat offers one of the most customizable WordPress chat widgets. Users can build their own chat box according to their needs with custom animations, colors, and images.
Pure Chat is the right solution for those that care about aesthetics more than functionality. Although Pure Chat offers real-time analytics, core features like message previews and chatbots are missing from its feature list.
Included in the Growth plan:
Included in the Pro plan:
Pros:
Cons:
Paid annually | Paid monthly | Additional users paid annually | Additional users paid monthly | |
Growth | $39/mo | $49/mo | $13/mo | $15/mo |
Pro | $79/mo | $99/mo | $8/mo | $10/mo |
A free 30-day trial is available with all the Pro features. Pure Chat also offers a money-back guarantee. Download the Pure Chat WordPress chat plugin here.
Best for: customization |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: starting from $49/month |
Loading speed/display speed: 7.4 seconds |
Rating on Capterra: 4.6/5 (311 reviews) as of February 19th, 2021 |
Formilla offers sleek, professional-looking chat boxes, over 1000 integrations with third-party applications, and an internal messenger for your support agents.
Formilla’s paid plans are packed with must-have live chat features. However, its free plan is very basic. As such, we recommend it for only established businesses that have big budgets (especially if you want to use chatbots as well).
Included in the Premium plan:
Included in the Professional plan:
Included in the Growth plan:
Pros:
Cons:
Monthly subscription | 1- Year price paid in full | 2- Year price paid in full | |
Free | $0.00 | $0.00 | $0.00 |
Premium | $29.99/mo | $23.99/mo | $15.00/mo |
Professional | $49.99/mo | $39.99/mo | $25.00/mo |
Growth | $69.99/mo | $55.99/mo | $35.00/mo |
Offers a free 15-day trial. No credit card required. Download the Formilla WordPress chat plugin here.
Best for: established professional businesses |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: free, paid plans starting from $29.99/month |
Loading speed/display speed: 5.9 seconds |
Rating on Capterra: n/a |
Chaport is the only WordPress chat plugin (as far as we know!) that automatically detects and switches to the visitor’s browser language. This is especially useful for eCommerce businesses with a worldwide customer base.
Chaport is a great WordPress chat plugin for international eCommerce businesses. The free plan is packed with advanced features, while the paid plan is very cheap compared to the other live chat plugins in this review.
Included in the Free plan:
Included in the Pro plan:
Pros:
Cons:
Chaport offers both free and paid plans. The PRO paid plan will cost you $9.80 per agent per month if billed annually, or $14.00 per agent per month if billed monthly.
A free 14-day trial is available with the PRO functionality. Download the Chaport WordPress chat plugin here.
Best for: value |
Customizable chat box: YES |
Chat history: 30 days in the Free plan, unlimited in the Pro plan |
Free conversations per month: unlimited |
Price: free, paid plan starting from $14.00 per agent per month |
Loading speed/display speed: n/a |
Rating on Capterra: 4.8/5 (29 reviews) as of February 19th, 2021 |
Knock-knock. Who's that?
Oh, it's you, happy customers! Boost your conversion rates and surprise your customers with the fastest live chat on the market. Start your live chat adventure today.
Press to playJivochat is an all in one business messenger that you can use to talk to your customers on live chat, phone, email, and social media. It’s packed with website visitor monitoring features and integrates with popular apps like Slack, PipeDrive, Zoho CRM, and of course, WordPress.
Jivochat is an excellent choice for businesses that need a multi-channel help desk solution in addition to live chat. It’s also recommended for those that have customers all around the world as the WordPress chat widget can be used in 20 different languages, and the chat plugin translates any inputted text into 90+ languages.
Included in the Free plan:
Included in the Professional plan:
Pros:
Cons:
Jivochat offers a free WordPress chat plugin as well as a professional paid plan that will cost you:
Monthly billing price for 1 agent | 3-month billing price for 1 agent | 1-year billing price for 1 agent | 2-year billing price for 1 agent |
$19/mo | $17/mo | $13/mo | $12/mo |
A free 14-day trial is available. Download the Jivochat WordPress chat plugin here.
Best for: value, businesses that need a help desk solution |
Customizable chat box: YES |
Chat history: 2 months in the free plan, unlimited in paid plan |
Free conversations per month: unlimited |
Price: free, paid plans starting from $19 per agent / month |
Loading speed/display speed: 5.5 seconds |
Rating on Capterra: 4.5/5 (53 reviews) as of February 19th, 2021 |
Intercom is an industry giant that offers advanced live chat features including chatbots, a team inbox, and rich messaging. It integrates with most popular applications like Slack, HubSpot, GitHub, Twitter, Facebook, Salesforce, Clearbit, Marketo, and Zendesk.
Intercom is a great option for those that don’t need an omnichannel solution. If you’re looking for a supercharged live chat WordPress plugin, it’s the right choice for you. It’s packed with advanced features, however, it does come with a higher price tag. As such, it’s not recommended for small businesses, startups, or solopreneurs.
For very small businesses
Included in the Start plan:
Included in the Growth plan:
For most businesses
Included in the Conversational Marketing plan:
Included in the Conversational Engagement plan:
Included in the Conversational Support plan:
Pros:
Cons:
A free 14-day trial is available. Credit card required. Download the Intercom WordPress chat plugin here.
Best for: large enterprises |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: starting from $39/mo |
Loading speed/display speed: 5.5 seconds |
Rating on Capterra: 4.5/5 (735 reviews) as of February 19th, 2021 |
iFlyChat is a real-time chat platform that enables you to engage and monetize your community through real-time chat, voice, and video. The product allows you to create chat rooms on your website to grow your community engagement.
The iFlyChat WordPress chat plugin is best suited for community and social networking websites. It’s less of a support solution than the other tools mentioned in this review, and thus we would not recommend it to those looking for a traditional customer support/live chat solution.
The iFlychat website makes it hard to decipher which features are considered standard and available in all plans.
Assumed standard features:
Included in the Lite plan:
Included in the Basic plan:
Included in the Professional plan:
Included in the Business plan:
Pros:
Cons:
Lite | Basic | Professional | Business | |
Monthly billing | Free | $19/mo | $49/mo | $99/mo |
Annual billing | Free | $17/mo | $44/mo | $89/mo |
A free 14-day trial is available. No credit card required. Download the iFlyChat WordPress chat plugin here.
Best for: building a community |
Customizable chat box: YES (select themes only) |
Chat history: 1 week, 1 month, 3 months, & 6 months depending on the plan |
Free conversations per month: unlimited |
Price: free, paid plans starting from $19 / month |
Loading speed/display speed: n/a |
Rating on Capterra: n/a |
The Flyzoo WordPress chat plugin is a community chat software that can also be used for customer support as it provides insights about your website visitors through real-time monitoring features.
Flyzoo is a great choice for those who want to build communities and allow their users to interact on their website in real-time using live chat. It can also be used as a customer support solution, however, its features are limited when compared to those of the other WordPress chat plugins mentioned in this review.
Included in the Wow plan:
Included in the Pro plan:
Included in the Jumbo plan:
Included in the Ultra plan:
Pros:
Cons:
Wow | Pro | Jumbo | Ultra | |
Monthly billing | $9.90/mo | $19.90/mo | $39.90/mo | $89.90/mo |
6-month billing | $7.90/mo | $15.90/mo | $29.90/mo | $69.90/mo |
Annual billing | $6.60/mo | $12.90/mo | $24.90/mo | $59.90/mo |
A free 14-day trial is available. No credit card required. Download the Flyzoo WordPress chat plugin here.
Best for: building a community |
Customizable chat box: YES |
Chat history: 6 months |
Free conversations per month: unlimited |
Price: starting from $9.90 / month |
Loading speed/display speed: n/a |
Rating on Capterra: n/a |
The Freshchat WordPress plugin is great for acquiring, engaging, and supporting customers across multiple communication channels. It’s packed with AI bots, and interesting features such as IntelliAssign, that auto-assigns chats based on team member skills.
Freschat is a great choice for large enterprises, as the free and lower tier plans have limited chat functionality. You’ll be getting the most out of Freshchat if you opt for the most expensive plan, however you’ll be paying nearly $100 per agent per month.
Included in the Sprout (free) plan:
Included in the Blossom plan:
Included in the Garden plan:
Included in the Estate plan:
Included in the Forest plan:
Pros:
Cons:
Sprout | Blossom | Garden | Estate | Forest | |
Billed monthly | FREE | €19 per agent /month | €39 per agent/month | €59 per agent/month | €99 per agent/month |
Billed annually | FREE | €15 per agent/month | €29 per agent/month | €45 per agent/month | €69 per agent/month |
A free 21-day trial is available. No credit card required. Download the Freshchat WordPress chat plugin here.
Best for: enterprises |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: starting from €19 per agent/month |
Loading speed/display speed: 2.8 seconds |
Rating on Capterra: 4.5/5 (66 reviews) as of February 19th, 2021 |
LivePerson is an innovative WordPress chat plugin that is powered by conversational AI chatbots. Users have the option to build custom bots for different scenarios.
LivePerson is ideal for those that want a truly custom WordPress plugin. LivePerson allows users to pick and choose which functionality they want, and the product is priced accordingly.
Pros:
Cons:
LivePerson pricing depends entirely on the features that you choose to be a part of your WordPress plugin solution. To chat with the LivePerson sales department, book a demo here.
Download the LivePerson WordPress chat plugin here.
Best for: building custom bots and scenarios |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: custom |
Loading speed/display speed: n/a |
Rating on Capterra: n/a |
Wise Chat by Kainex is a free WordPress chat plugin that allows users to create social networks on their site by creating community chat rooms.
Wise Chat is a great chat plugin for WordPress users that want to provide their website visitors with a community chat option.
Included in the Wise Chat 2.9 plan:
Included in the Wise Chat Pro plan:
Pros:
Cons:
Wise Chat 2.9 is free, and Wise Chat Pro can be bought for a one-time fee of $45. Download the Wise Chat WordPress chat plugin here.
Best for: building a community |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: free, paid plan costs $45 for a lifetime license |
Loading speed/display speed: n/a |
Rating on Capterra: n/a |
Sendinblue is an email marketing automation tool that also provides basic live chat capabilities.
Sendinblue is the perfect WordPress plugin for marketers that mainly focus on email marketing while live chat takes the backseat. If you want a robust WordPress chat plugin, Sendinblue is not recommended as its live chat features are quite limited when compared to other plugins in this review.
Included in the Free plan:
Included in the Lite plan:
Included in the Premium plan:
Pros:
Cons:
No free trial available. Download the Sendinblue WordPress plugin here.
Best for: email marketing automation (and basic live chat support) |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: free, paid plans starting from €19/month |
Loading speed/display speed: n/a |
Rating on Capterra: n/a |
Smartsupp is a multi-channel support solution that offers live chat, ticketing, and a Facebook Messenger integration. It’s great for rich messaging and offers chatbots even in the free plan which is quite impressive.
The Smartsupp WordPress chat plugin is a great option for solopreneurs, small, medium-sized, and even large businesses. Smartsupp’s free plan offers tons of useful features including chatbots and allows you to place live chat on an unlimited number of websites. If you own multiple businesses, this might be the right choice for you.
Included in the Free plan:
Included in the Standard plan:
Included in the Pro plan:
Pros:
Cons:
Free | Standard | Pro | |
Price per month (yearly payment) | Free forever for 1 agent | €10 per agent | €19 per agent |
Price per month (monthly payment) | Free forever for 1 agent | €15 per agent | €29 per agent |
Offers a money-back guarantee. Download the Smartsupp WordPress live chat plugin here.
Best for: businesses that don’t need an omnichannel support solution |
Customizable chat box: YES |
Chat history: 14-day or 1 year depending on the plan |
Free conversations per month: unlimited |
Price: free, paid plans starting from €15/month |
Loading speed/display speed: 4.4 seconds |
Rating on Capterra: 4.7/5 (232 reviews) as of February 19th, 2021 |
SnapEngage is a multi-channel customer engagement platform powered by bots and live chat. It integrates with popular third-party applications like Zendesk, Help Scout, JIRA, Salesforce Desk, and HubSpot.
SnapEngage is the right WordPress chat plugin for businesses that want to manage conversations across multiple channels like Facebook Messenger, WeChat, or SMS, or Twitter with the “Tweet-to-Chat” feature.
Included in the Essentials plan:
Included in the Pro plan:
Pros:
Cons:
Essentials – from €15 per user/month (billed annually)
Professional – from €25 per user/month (billed annually)
No free trial. Download the SnapEngage WordPress live chat plugin here.
Best for: businesses that don’t need an omnichannel support solution |
Customizable chat box: YES |
Chat history: unlimited |
Free conversations per month: unlimited |
Price: starting from €15/month |
Loading speed/display speed: n/a |
Rating on Capterra: n/a |
Can live chat be really this simple?
Pfew, it's been a journey, what do you think? Thank God we had the best companion with us - live chat software by LiveAgent - who supported us and customers the whole time. Find out more about it.
Read moreAlright, that was a lot of information about WordPress chat plugins! Now that we’ve presented the best free (and paid) solutions, hopefully, you’ll have an easier time choosing the best WordPress live chat plugin for your website. Remember to consider your business’s needs as well as the needs of your customers.
Chat plugin | Capterra rating | Free version | Starting price | Loading time |
LiveAgent | 4.7/5 (approx. 1k reviews) | YES | $29 per agent/mo | 2.5s |
LiveChat | 4.6/5 (approx. 1.1k reviews) | NO | $19 per agent/mo | 5.7s |
Tidio | 4.8/5 (approx. 200 reviews) | YES | €18 /mo | 5.3s |
Tawk.to | 4.6/5 (approx. 220 reviews) | YES | FREE | 3.5s |
Smartsupp | 4.7 (approx. 240 reviews) | YES | €15 /mo | 4.4s |
WP Live Chat | n/a | YES | €0.95 per agent/mo | n/a |
Chaport | 4.8/5(approx. 30 reviews) | YES | $14 per agent/mo | n/a |
Jivochat | 4.5/5 (approx. 50 reviews) | YES | $19 per agent/mo | 5.5s |
Zendesk | n/a | YES | €19 /mo | 9.3s |
Formilla | n/a | YES | €29.99 /mo | 5.9s |
Editor’s note: If any of the information in the review article is inaccurate, please feel free to contact us and we’ll revise it accordingly.
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