Best Call Center Software for Small Business: 10 Tools (2026)
Ten call center tools for small teams, compared on the whole monthly bill for 4, 12 and 25 agents: seats, numbers,...
38 min read
Tutorials and Guides
Step-by-step walkthroughs for LiveAgent setup and configuration, plus broader how-tos for help desk, live chat, and ticketing.
BYOK AI in LiveAgent: Use Your Own AI Provider
BYOK AI lets you connect your own OpenAI, Anthropic, Google Gemini or FlowHunt account to LiveAgent. See how it works,...
7 min read
AI Reply Generator for Customer Support: How It Works
An AI reply generator drafts a support reply from the ticket. See how it works in a help desk, where free tools fall...
8 min read
Omnichannel Contact Center: What It Is and How to Build One
An omnichannel contact center connects phone, chat, email and social in one place. See how it works, how it differs from...
8 min read
Sorry for the Inconvenience: 25 Better Ways to Say It
Sorry for the inconvenience can sound cold. Here are 25 better ways to say it in customer service, grouped by situation,...
8 min read
Best Live Chat for Small Business: 10 Tools Tested (2026)
We set up 10 live chat tools for small businesses and timed them: minutes to the first chat, which AI answered, free...
30 min read
AI Call Center: How It Works, Use Cases, and Costs
An AI call center uses AI to answer, route and review calls. See how it works, which calls to automate first, what it...
9 min read
AI Email Assistant for Support: A Simple Step-by-Step Guide
An AI email assistant drafts support replies from your tickets and knowledge. Learn when to let it send, what to check...
10 min read
How to Use LiveAgent to Reduce Churn: Automation, Alerts, and Reporting
Reduce customer churn with LiveAgent: tag risk signals, get alerts on bad ratings, catch silent accounts with time...
7 min read
How to Evaluate AI Chatbots: 10 Questions
Ten direct questions to ask any AI chatbot vendor before you sign, on resolution rate, escalation, pricing, and data...
6 min read
How to choose an AI chatbot for your business
A step-by-step buyer's checklist for choosing an AI chatbot in 2026: use case, channels, budget, integrations, a week-1...
8 min read
How to Build a Ticket Triage Priority Matrix (Impact × Urgency)
Learn how to build an impact x urgency ticket triage priority matrix, tie it to SLA targets, track the right metrics,...
15 min read
8 Zendesk Alternatives & Competitors (2026, Prices Checked)
8 Zendesk alternatives for small teams: what each costs instead of Zendesk Suite, how it bills AI, and how it imports...
26 min read
Best SaaS Knowledge Base Platforms for Support Teams, Compared
11 knowledge base platforms compared for support teams: what 3 and 10 agents pay, internal articles, languages and AI...
24 min read
Best Ticketing Systems (2026): 10 Tools, Prices, Pros & Cons
Ten ticketing (trouble ticket) systems compared: prices checked, the plan you need for SLAs at 3, 10 and 25 agents, and...
36 min read
Call Center Memes: Laugh, Destress, and Learn Better Customer Service
Destress with call center memes and learn to handle tough interactions with empathy. Explore relaxation tips like...
3 min read
Customer Service Memes: Learn From Relatable Situations
Explore relatable customer service memes offering insights into handling difficult customers and improving experiences...
3 min read
Conflict Resolution Tips for Handling & Resolving Conflicts with Clients
Learn conflict resolution with clients by avoiding defensiveness, taking responsibility, being mindful of tone, and...
6 min read
How to Handle Any Type of Complaining Customer
Learn how to handle complaining customers with LiveAgent's guide. Discover tips for dealing with five common customer...
5 min read