Technology and Tools

Deep dives into the software, integrations, and emerging tech — AI and automation — that modern customer service teams rely on.

Blog All Business and Growth Company and Updates Customer Support Customer Experience Technology and Tools Tutorials and Guides Research and Insights

Tutorials and Guides Research and Insights

AI Customer Service Agent Use Cases: 5 Teams That Replaced Tier-1 Support

5 real examples of AI in customer service: Fundrise, Lightspeed, Chime, Duolingo, and ClassPass, with the actual...

Sep 28, 2026 6 min read

How to Deploy an AI Customer Service Agent: Setup, Training, and Launch Checklist

How to deploy an AI customer service agent without the rollout mistakes: scope, data readiness, training, phased launch,...

Sep 25, 2026 6 min read

Jira vs Zendesk vs ServiceNow vs LiveAgent: Which Ticket Triage Tool Wins in 2026?

Jira Service Management, Zendesk, ServiceNow, BoldDesk, InvGate, HaloITSM, and LiveAgent compared on AI triage, routing,...

Sep 22, 2026 15 min read

LiveAgent vs Intercom's Fin AI: The Honest AI Chatbot Comparison for 2026

Compare LiveAgent's AI Answer Assistant and AI chatbot, powered by FlowHunt, against Intercom's Fin AI Agent on pricing,...

Sep 22, 2026 6 min read

LiveAgent vs Zendesk Pricing for Small Business: What AI Actually Costs in 2026

Compare LiveAgent and Zendesk pricing for a 5-agent small business team in 2026, including AI Agents, seat fees, and...

Sep 22, 2026 8 min read

The 16 Best HubSpot Service Hub Alternatives for 2025

Explore 16 alternatives to HubSpot for CRM and customer service, evaluating features, pricing, integrations, and...

Sep 22, 2026 22 min read

The Top 10 Help Desk & Ticketing Software for Small Business Owners

Discover the 10 best help desk software for small businesses! Compare features, pricing, and pros to boost productivity...

Sep 22, 2026 14 min read

Setting Up an AI Customer Service Agent in LiveAgent

A full walkthrough for setting up an AI customer service agent in LiveAgent: AI Dispatch Rules, departments, AI budget,...

Sep 21, 2026 7 min read

Best AI Chatbot by Industry: 2026 Guide

Which AI chatbot wins for e-commerce, SaaS, and healthcare in 2026 — with the compliance and integration details that...

Sep 13, 2026 4 min read

Free AI Chatbots vs Paid: What You Give Up

Free AI chatbots cap messages, skip ticket escalation, and offer no support SLA. See exactly what a paid AI chatbot adds...

Sep 13, 2026 5 min read

LiveAgent vs Zoho Desk AI: 2026 Comparison

Compare LiveAgent and Zoho Desk AI: which tiers include Zia AI, what it costs per agent, and what neither vendor tells...

Sep 11, 2026 5 min read

Best Softphone VoIP in 2026: The Complete Comparison Guide

A 2026 comparison of the best softphone VoIP apps and platforms, covering pricing, call quality, features, and...

Aug 23, 2026 14 min read

The 10 best ticketing systems in 2026: pricing, pros & cons compared

We compared 10 ticketing systems on price, features and real drawbacks — from free open-source tools to enterprise ITSM....

Aug 23, 2026 28 min read

VoIP Phone for Mac: The Complete Guide to Softphones, SIP Clients, and Setup for 2026

A complete 2026 guide to running a VoIP phone on Mac: the best standalone SIP softphones, all-in-one business VoIP...

Aug 23, 2026 11 min read

LiveAgent vs Intercom vs Zendesk: AI chatbot features compared for 2026

LiveAgent, Intercom Fin, and Zendesk AI chatbots compared on setup time, training, escalation logic, and total cost for...

Jul 16, 2026 9 min read

20 Best VoIP phone systems and integrations

Explore the top 20 VoIP phone systems for 2026, focusing on features, pricing, and integration benefits to enhance...

Jul 3, 2026 24 min read

The top 15 Gmail alternatives for 2026 (including after POP3 shutdown)

Looking for a Gmail alternative after POP3 was removed? Explore 15 options — from personal email clients to business...

Jun 12, 2026 42 min read

10 Best Shopify customer service apps: Compared & categorized

Discover top 10 Shopify customer service apps plus 40 more options. Compare features, pricing, and expert opinions to...

Jan 20, 2026 12 min read

25 best incident management software

Discover the top 25 incident management software solutions to improve issue tracking, organization, and transparency...

Jan 20, 2026 29 min read

Best 15 Spiceworks alternatives and competitors for 2025

Discover the top 15 Spiceworks alternatives for 2025, including LiveAgent, Zendesk, and Jira. These tools offer diverse...

Jan 20, 2026 45 min read

Best Real Estate Live Chat Software: Top 20 Solutions for 2025

Discover the top 5 real estate live chat software solutions to enhance customer support, generate leads, and boost...

Jan 20, 2026 24 min read

Discover the best 13 ecommerce live chat software + tips

Explore the top 13 ecommerce live chat software options for 2025 to enhance customer service, boost sales, and reduce...

Jan 20, 2026 32 min read

The 15 Best Outlook Alternatives & Competitors for 2025

Explore the top 15 Outlook alternatives to enhance productivity and streamline communication in 2025. Discover options...

Jan 20, 2026 30 min read

The 20 best forum software

Explore the top 20 forum software options for businesses, featuring tools like LiveAgent and WordPress. Key features...