Knowledge Management: A Game-Changer for Your Business
Discover how knowledge management boosts innovation, efficiency, and customer satisfaction with proven strategies to...
18 min read
Blog Categories
Browse every LiveAgent article by topic — support, CX, AI, product updates, and team productivity. Filter to find what matters most.
Knowledge-Centered Service (KCS): Complete Guide 2025
Discover the comprehensive 2025 guide to Knowledge-Centered Service (KCS), highlighting its importance, benefits,...
13 min read
Live Chat Security: 10 Best Practices for Secure Live Chat
Discover 10 best practices for live chat security in 2025. Learn to combat threats like phishing & breaches while...
17 min read
LiveAgent + Shopify: AI chatbot that reduces workload
Learn how LiveAgent's AI chatbot for Shopify automates customer support, reduces workload, and accelerates sales with...
12 min read
LiveAgent recognized as a Category Leader 2025 in customer support by GetApp
LiveAgent has been recognized as a 2025 Customer Support Category Leader by GetApp, praised for its 24/7 support, 188+...
3 min read
LiveAgent Recognized as Top-Rated Affordable Help Desk Software by GetApp
LiveAgent is recognized as a top-rated affordable help desk software by GetApp, praised for its strong features, user...
5 min read
Mastering customer engagement metrics: From tracking to action
Discover 12 essential customer engagement metrics for 2025, including conversion rate, NPS, and customer lifetime value....
35 min read
Mastering Live Chat Best Practices for Exceptional Customer Service
Master the top 15 live chat best practices for stellar customer service and satisfaction with insights from industry...
19 min read
Mastering SaaS support: Your ultimate guide for 2025
Explore the ultimate guide to mastering SaaS support in 2025, featuring key components, best practices, and future...
22 min read
Measure and Improve Key Live Chat Metrics for Your Success
Discover 15 essential live chat metrics to improve customer experience, boost KPIs, and optimize chat operations in...
23 min read
Net Promoter Score: What is NPS and How to Implement It in Your Company
Learn what NPS is, how to calculate it, and implement strategies to improve your Net Promoter Score. Boost customer...
8 min read
Omnichannel Customer Service: Definition, Benefits & Strategy
Learn to provide jaw-dropping omnichannel support with 7 strategies: develop a strategy, enhance social media response...
13 min read
Open Source Ticketing System: Is It Right for You?
Explore the benefits and challenges of open source ticketing systems, compare them with proprietary options, and learn...
28 min read
Proactive Customer Service: Tips, Benefits, and Real Examples
Discover proactive customer service tips to boost satisfaction, prevent issues, and build loyalty. Learn strategies,...
14 min read
The 10 best email ticketing & help desk systems: Guide & review
Discover the top 15 email support ticketing systems for 2025 to enhance customer service and team productivity. Explore...
14 min read
The 15 Best Aircall Alternatives & Competitors for 2025
Discover the top 15 Aircall alternatives for 2025! Compare features, pricing, and support to find the best communication...
18 min read
The 15 Best Outlook Alternatives & Competitors for 2025
Explore the top 15 Outlook alternatives to enhance productivity and streamline communication in 2025. Discover options...
30 min read
The 15 Best SaaS Knowledge Base Platforms and Examples
Discover 15 top SaaS knowledge base platforms to boost customer support and user experience. Explore features of...
22 min read
The 15 Best SolarWinds Alternatives for 2025
Explore the top 15 SolarWinds alternatives for 2025, offering diverse features, pricing, and user experiences. Discover...
42 min read
The 20 best forum software
Explore the top 20 forum software options for businesses, featuring tools like LiveAgent and WordPress. Key features...
30 min read
The best 10 live chat widgets: Reviews, tips, and more
Explore the top 10 live chat widgets for 2024 to enhance customer engagement with real-time assistance. Discover key...
31 min read
The role of AI & omnichannel live chat in Black Friday customer support
Black Friday is one of the busiest periods for retailers worldwide. From early-morning online rushes to last-minute...
5 min read
The role of AI in support ticket responses
Discover how AI tools automate, enhance, and speed up support ticket responses—boosting customer satisfaction and agent...
12 min read
The Ultimate Guide to Choosing the Best Client Portal Software in 2026
Explore the best client portal software for 2026, including LiveAgent, Freshdesk, and SuperOkay. Compare features,...
14 min read