Top 10 Best Help Scout Alternatives for 2025
Discover the top 10 Help Scout alternatives for 2025 offering superior features, integrations, and cost-effective...
23 min read
Blog Categories
Browse every LiveAgent article by topic — support, CX, AI, product updates, and team productivity. Filter to find what matters most.
Top 10 Remote Help Desk Software In 2025: Review & Guide
Explore the top 15 remote help desk software for 2025, featuring reviews and benefits like improved satisfaction, cost...
19 min read
Top 11 Knowledge Management Best Practices
Discover 11 knowledge management best practices for 2025 to enhance organizational efficiency. Key strategies include...
11 min read
Top 20 Business Benefits of Knowledge Management in 2025
Discover the top 20 benefits of knowledge management in 2025, including improved efficiency, increased productivity,...
19 min read
Top 20 knowledge base examples to inspire you in 2025
Discover the top 20 knowledge base examples for 2025, showcasing key features like mobile-responsive design, powerful...
25 min read
Top 7 Must-Read Customer Service Books for 2025
Explore the top 8 customer service books focusing on writing skills and customer psychology from entrepreneurs like Sam...
9 min read
Twitter integration announcement
LiveAgent offers an affordable way to integrate Twitter by allowing users to insert their own Twitter API, ensuring...
2 min read
Understanding Customer Retention: Definition, Importance, and Strategies
Master customer retention with 13 proven strategies, key metrics, and real examples. Boost loyalty, profits, and brand...
14 min read
Warm Leads vs Cold Leads: How Do They Differ?
Warm leads have shown interest in your products, making them more receptive to marketing efforts, while cold leads are...
11 min read
We are on iOS
LiveAgent now offers an iOS app optimized for iPhone 5, enabling users to chat, resolve tickets, and receive push...
2 min read
What are customer insights, and how to use them to grow your business
Discover what customer insights are and how to use them to grow your business. Learn to gather, analyze, and leverage...
13 min read
What is a Sales Playbook and How to Create One
A sales playbook is a documented process for engaging with customers and closing deals. It's crucial for scaling sales...
12 min read
What is an AI Virtual Assistant? Definition, Technologies and Applications
AI virtual assistants are intelligent tools using AI, NLP, and ML to automate tasks, personalize experiences, and...
15 min read
What is content planning?
Content planning is strategizing and organizing content to meet goals, involving audience research, content type...
14 min read
What is Conversational AI? Features & Real-Life Examples
Conversational AI enables human-like interactions via text, voice, and messaging apps. Using NLP and machine learning,...
15 min read
What is the best AI Chatbot in 2025?
Discover the top 5 AI chatbots of 2025 for writing, support, safe interactions, productivity, and SEO. Find your perfect...
7 min read
What Shopify merchants need to know about AI chatbots
Shopify merchants often wonder whether AI chatbots can truly handle the growing volume of customer inquiries...
11 min read
Why Cart Abandonment Peaks During Black Friday
Why Cart Abandonment Peaks During Black Friday Black Friday represents the biggest shopping event of the year, but it...
19 min read
Why Live Chat Is a Must-Have on Black Friday
Every year on Black Friday, retailers see a huge increase in customer interactions. Online stores often report about 57%...
8 min read
Why should you integrate software?
Integrating software is essential in today's business for data exchange, task automation, and unifying processes....
8 min read
LiveAgent monthly product update: January edition
Discover how LiveAgent starts 2026 with design and user experience improvements to make the platform more intuitive and...
3 min read
LiveAgent 2025 wrap-up: from new functions to AI-first support
Discover LiveAgent's 2025 highlights: new AI chatbot, smarter ticketing, enhanced security & UX. See how support just...
6 min read
LiveAgent monthly product update: November edition
Discover LiveAgent's November product updates featuring smarter AI context transfer, improved ticket field management,...
3 min read
Elevating customer support quality with AI: tools, techniques & best practices
Elevate customer support with LiveAgent's AI tools—deliver faster, clearer, and more consistent service. Try a 30-day...
9 min read
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