Branding tactics
Branding tactics are long-term plans to enhance brand image and business growth. Key tactics include public speaking,...
16 min read
Blog Categories
Browse every LiveAgent article by topic — support, CX, AI, product updates, and team productivity. Filter to find what matters most.
Call Center Detailed Guide: Function, Benefits, and ROI Impact
LiveAgent offers a comprehensive call center solution with features like automatic call distribution, call recording,...
22 min read
Call Center Dialers: Types, Benefits & How They Work
Learn about call center dialers, their benefits, and types like auto, preview, power, and predictive dialers. Discover...
10 min read
Call Center Memes: Laugh, Destress, and Learn Better Customer Service
Destress with call center memes and learn to handle tough interactions with empathy. Explore relaxation tips like...
3 min read
Chatbot vs. Live Chat: Which is Right for Your Business?
Explore the differences between chatbots and live chat to determine the best fit for your business. Consider factors...
29 min read
Churn Rate 101: What is it, How it is Calculated, and How to Reduce it
Churn rate is the percentage of customers who stop using a service over time. To reduce it, businesses should enhance...
11 min read
Conflict Resolution Tips for Handling & Resolving Conflicts with Clients
Learn conflict resolution with clients by avoiding defensiveness, taking responsibility, being mindful of tone, and...
6 min read
Discover 12 live chat handling skills, tips, and solutions
Learn 12 essential live chat skills for 2025, including communication, empathy, and problem-solving, to boost customer...
11 min read
Discover the best 13 ecommerce live chat software + tips
Explore the top 13 ecommerce live chat software options for 2025 to enhance customer service, boost sales, and reduce...
32 min read
Everything about live chat surveys + how to implement them
Learn how live chat surveys enhance customer support by gathering real-time feedback. Discover types, benefits, and...
23 min read
Exploring Knowledge Management Systems: An In-Depth Guide
Explore an in-depth guide to Knowledge Management Systems (KMS), highlighting their significance, implementation,...
15 min read
How can chatbots improve customer service?
Chatbots enhance customer service by automating routine tasks, handling multiple inquiries simultaneously, and reducing...
9 min read
How to Achieve the Best Customer Service in the Real Estate Business
Master real estate customer service with strategies like active listening, over-communicating, fast responses, and...
17 min read
How to create a knowledge base in 6 easy steps (+ Examples)
Learn to create a knowledge base in 6 steps: choose the right software, organize content, and improve articles. Avoid...
15 min read
How to Create Knowledge Base Videos: A Step-by-Step Guide
Learn how to create engaging knowledge base videos with this step-by-step guide. Boost customer support, retention, and...
13 min read
How to enhance your customer experience with multilingual customer service
Multilingual customer support boosts customer satisfaction, retention, and global reach. It breaks language barriers,...
16 min read
How to integrate AI into your helpdesk to automatically improve and generate better replies
Integrate AI into your helpdesk for faster responses, automated replies, and improved customer satisfaction. See...
14 min read
How to Make Your Customers Happy: 20 Tips & Examples
Boost customer happiness with these 10 tips: master your product, respond quickly to queries, empower customers to solve...
20 min read
How to manage the December holiday support surge: smart strategies for ecommerce
Prepare your ecommerce for the holiday rush! Discover proven strategies to manage December support surges and boost...
24 min read
How to Provide the Best Real-Time Customer Support in 2025
Discover the essentials of real-time customer support, including trends like live chat and customer communities, and...
13 min read
How to Use WhatsApp for Customer Service
Learn to use WhatsApp for customer service to boost engagement, track journeys, and enhance satisfaction. Integrate with...
9 min read
Inside an AI answer improver: How it works & how support teams can get the most out of it
Discover how LiveAgent's AI Answer Improver boosts support by refining, extending, and simplifying replies for faster,...
8 min read
Knowledge Base 101: A Complete Guide to Harness Your Company Knowledge
Boost productivity & customer support with this ultimate guide to knowledge bases! Discover types, benefits, AI insights...
25 min read
Knowledge Base Benefits: 12 Key Internal and External Advantages
Discover the transformative power of knowledge bases in business! Uncover 12 key benefits that enhance customer...
7 min read