We are on iOS
LiveAgent now offers an iOS app optimized for iPhone 5, enabling users to chat, resolve tickets, and receive push...
2 min read
Blog Categories
Browse every LiveAgent article by topic — support, CX, AI, product updates, and team productivity. Filter to find what matters most.
What are customer insights, and how to use them to grow your business
Discover what customer insights are and how to use them to grow your business. Learn to gather, analyze, and leverage...
13 min read
What is a Sales Playbook and How to Create One
A sales playbook is a documented process for engaging with customers and closing deals. It's crucial for scaling sales...
12 min read
What is an AI Virtual Assistant? Definition, Technologies and Applications
AI virtual assistants are intelligent tools using AI, NLP, and ML to automate tasks, personalize experiences, and...
15 min read
What is content planning?
Content planning is strategizing and organizing content to meet goals, involving audience research, content type...
14 min read
What is Conversational AI? Features & Real-Life Examples
Conversational AI enables human-like interactions via text, voice, and messaging apps. Using NLP and machine learning,...
15 min read
What is the best AI Chatbot in 2025?
Discover the top 5 AI chatbots of 2025 for writing, support, safe interactions, productivity, and SEO. Find your perfect...
7 min read
What Shopify merchants need to know about AI chatbots
Shopify merchants often wonder whether AI chatbots can truly handle the growing volume of customer inquiries...
11 min read
Why Cart Abandonment Peaks During Black Friday
Why Cart Abandonment Peaks During Black Friday Black Friday represents the biggest shopping event of the year, but it...
19 min read
Why Live Chat Is a Must-Have on Black Friday
Every year on Black Friday, retailers see a huge increase in customer interactions. Online stores often report about 57%...
8 min read
Why should you integrate software?
Integrating software is essential in today's business for data exchange, task automation, and unifying processes....
8 min read
LiveAgent monthly product update: January edition
Discover how LiveAgent starts 2026 with design and user experience improvements to make the platform more intuitive and...
3 min read
LiveAgent 2025 wrap-up: from new functions to AI-first support
Discover LiveAgent's 2025 highlights: new AI chatbot, smarter ticketing, enhanced security & UX. See how support just...
6 min read
Elevating customer support quality with AI: tools, techniques & best practices
Elevate customer support with LiveAgent's AI tools—deliver faster, clearer, and more consistent service. Try a 30-day...
9 min read
A mark of excellence: LiveAgent achieves multiple 2025 recognitions from Capterra, Software Advice and GetApp
LiveAgent wins top 2025 awards from Capterra, Software Advice & GetApp! Discover why customers love our all-in-one...
4 min read
LiveAgent monthly product update: October edition
Discover LiveAgent's October 2025 updates: enhanced ticket fields, spam controls, easier department management, and...
3 min read
LiveAgent Monthly Updates: September Edition 2025
Discover LiveAgent's September 2025 update includes AI Draft Composer, enhanced inactive chat experience, revamped...
3 min read
LiveAgent Monthly Updates: August Edition 2025
Discover LiveAgent's August updates: new AI Answer Generator, redesigned attachments, bug fixes & a call app in...
3 min read
LiveAgent Monthly Updates: July Edition 2025
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment...
3 min read
LiveAgent Monthly Updates: June Edition 2025
Discover LiveAgent's June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See...
3 min read
LiveAgent Monthly Updates: May Edition 2025
Discover LiveAgent's May updates: Blind transfer calls, enhanced ticket actions, better email sorting, security fixes &...
3 min read
LiveAgent Monthly Updates: April Edition 2025
Discover LiveAgent's April updates: chat fixes, improved ticket sorting, API enhancements & a new HelpDesk migration...
3 min read
LiveAgent Monthly Updates: March Edition 2025
Discover LiveAgent's March updates: AI Chatbot launch, ticket filter improvements, bug fixes & more! Enhance your...
4 min read
LiveAgent Monthly Updates: February Edition 2025
Discover LiveAgent's February 2025 updates featuring AI Chatbot preview, ticket counting fixes, email security...
3 min read
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