Discover 12 live chat handling skills, tips, and solutions
Learn 12 essential live chat skills, including communication, empathy, and problem-solving, to boost customer...
11 min read
Blog Categories
Browse every LiveAgent article by topic — support, CX, AI, product updates, and team productivity. Filter to find what matters most.
12 Customer Service Goals and Objectives to Focus on in 2026
Discover 2026's top customer service goals with actionable examples. Learn to set SMART goals, reduce wait times, and...
16 min read
10 Best Shopify customer service apps: Compared & categorized
Discover top 10 Shopify customer service apps plus 40 more options. Compare features, pricing, and expert opinions to...
12 min read
Mastering customer engagement metrics: From tracking to action
Discover 12 essential customer engagement metrics, including conversion rate, NPS, and customer lifetime value. Learn...
35 min read
Exploring Knowledge Management Systems: An In-Depth Guide
Explore an in-depth guide to Knowledge Management Systems (KMS), highlighting their significance, implementation,...
15 min read
Mastering SaaS support: Your ultimate guide
Explore the ultimate guide to mastering SaaS support, featuring key components, best practices, and future trends. Learn...
22 min read
How to Create Knowledge Base Videos: A Step-by-Step Guide
Learn how to create engaging knowledge base videos with this step-by-step guide. Boost customer support, retention, and...
13 min read
How to Create an Internal Knowledge Base: The Ultimate Guide
Learn how to build an effective internal knowledge base with this ultimate guide! Boost efficiency with expert tips and...
17 min read
Best SaaS Knowledge Base Platforms for Support Teams, Compared
11 knowledge base platforms compared for support teams: what 3 and 10 agents pay, internal articles, languages and AI...
24 min read
Knowledge-Centered Service (KCS): Complete Guide
Discover the comprehensive guide to Knowledge-Centered Service (KCS), highlighting its importance, benefits, principles,...
13 min read
Everything about live chat surveys + how to implement them
Learn how live chat surveys enhance customer support by gathering real-time feedback. Discover types, benefits, and...
23 min read
Live Chat Security: 10 Best Practices for Secure Live Chat
Discover 10 best practices for live chat security. Learn to combat threats like phishing & breaches while enhancing...
17 min read
Top 20 knowledge base examples to inspire you
Discover the top 20 knowledge base examples, showcasing key features like mobile-responsive design, powerful search, and...
25 min read
Knowledge Base Benefits: 12 Key Internal and External Advantages
Discover the transformative power of knowledge bases in business! Uncover 12 key benefits that enhance customer...
7 min read
Chatbot vs. Live Chat: Which is Right for Your Business?
Explore the differences between chatbots and live chat to determine the best fit for your business. Consider factors...
29 min read
Measure and Improve Key Live Chat Metrics for Your Success
Discover 15 essential live chat metrics to improve customer experience, boost KPIs, and optimize chat operations. Try...
23 min read
Mastering Live Chat Best Practices for Exceptional Customer Service
Master the top 15 live chat best practices for stellar customer service and satisfaction with insights from industry...
19 min read
AI knowledge base: Your gateway to more efficient operations
Explore how AI knowledge bases revolutionize business operations by enhancing efficiency, customer service, and...
18 min read
14 crucial steps in the knowledge management process journey
Explore 14 essential steps in the knowledge management process to enhance strategic planning, innovation, and...
14 min read
12 Knowledge Management Metrics + KPIs
Discover 12 essential knowledge management metrics and KPIs to boost user experience, improve support, and streamline...
11 min read
10 Steps to Create Knowledge Management Strategy + Examples
Learn the 10 steps to create a successful knowledge management strategy, focusing on identifying needs, setting goals,...
18 min read
How to create a knowledge base in 6 easy steps (+ Examples)
Learn to create a knowledge base in 6 steps: choose the right software, organize content, and improve articles. Avoid...
15 min read
8 Steps for the Best Knowledge Base Organization
Learn to organize your knowledge base effectively with 8 steps: define objectives, identify audience, audit content,...
14 min read
11 Knowledge Management Challenges and Effective Solutions
Discover 11 common knowledge management challenges like outdated info and poor organization, plus effective solutions...
10 min read