Best Softphone VoIP in 2026: The Complete Comparison Guide
A 2026 comparison of the best softphone VoIP apps and platforms, covering pricing, call quality, features, and...
14 min read
Blog Categories
Browse every LiveAgent article by topic — support, CX, AI, product updates, and team productivity. Filter to find what matters most.
From Clicks to Customers: 20+ Strategies to Increase Conversion Rate
Discover 21 proven strategies to boost conversion rates, including audience analysis, clear website copy, personalized...
19 min read
How to prevent phishing emails from reaching support agents
Stop phishing before it reaches your queue with SPF, DKIM, DMARC, a secure email gateway, and an AI Spam & Irrelevance...
11 min read
How to use AI to create internal notes from support tickets
See how AI turns long support ticket conversations into structured internal notes automatically, so agents get instant...
12 min read
LiveAgent monthly product update: August edition
Explore LiveAgent's August 2026 updates, featuring the launch of AI agents, the new API v4, an unlimited Answer...
3 min read
Spain bans chatbot-only support, sets a 3-minute reply rule
Spain's Law 10/2025 bans chatbot-only customer support and requires 95% of calls answered within three minutes by 28...
5 min read
The 10 best ticketing systems in 2026: pricing, pros & cons compared
We compared 10 ticketing systems on price, features and real drawbacks — from free open-source tools to enterprise ITSM....
28 min read
VoIP Phone for Mac: The Complete Guide to Softphones, SIP Clients, and Setup for 2026
A complete 2026 guide to running a VoIP phone on Mac: the best standalone SIP softphones, all-in-one business VoIP...
11 min read
What is ticket validation, and why does it stop your team wasting time on invalid requests?
Ticket validation checks incoming support requests for missing info, duplicates, and scope before an agent ever opens...
4 min read
LiveAgent vs Intercom vs Zendesk: AI chatbot features compared for 2026
LiveAgent, Intercom Fin, and Zendesk AI chatbots compared on setup time, training, escalation logic, and total cost for...
9 min read
AI chatbots for customer service: 6 real business cases with measurable results
Six real AI chatbot deployments in customer service, from Klarna to IBM, with the actual numbers, what to watch for, and...
9 min read
What is multimodal customer support and why customers are craving it so much?
Multimodal support lets customers mix text, images, voice and video in one thread. Learn what it means, why customers...
7 min read
LiveAgent monthly product update: July edition
Explore LiveAgent's July 2026 updates, featuring the new LivePhone mobile app, Let's Encrypt SSL certificate support, AI...
3 min read
20 Best VoIP phone systems and integrations
Explore the top 20 VoIP phone systems for 2026, focusing on features, pricing, and integration benefits to enhance...
24 min read
Best VoIP Softphone Apps for Mac in 2026
Explore the best VoIP softphone apps for Mac in 2026, like CounterPath Bria Teams Pro, ZoiPer, and Linphone. Assess...
17 min read
The 15 Best Zendesk Alternatives for 2026
Explore 15 Zendesk alternatives for 2026 to enhance customer service with options like LiveAgent, Freshdesk, and HubSpot...
26 min read
What is memory-rich AI, and why customer service teams can't ignore it anymore
Learn what memory-rich AI is, why customers expect it in 2026, and how support teams can use it to build personalization...
9 min read
AI virtual assistant in LiveAgent: complete setup tutorial
Step-by-step guide to enabling and configuring AI features in LiveAgent — AI Chatbot, Answer Assistant, escalation...
13 min read
Why your AI virtual assistant isn't reducing tickets (and how to fix it)
AI virtual assistant deployed but tickets aren't dropping? Diagnose and fix the six root causes of poor AI assistant...
13 min read
AI virtual assistant vs chatbot vs live agent: Which does your team actually need?
Chatbots, AI virtual assistants, and live agents are not interchangeable. Here is a clear breakdown of all three — with...
11 min read
7 Ways Businesses Use AI Virtual Assistants for Customer Service (Real Examples)
E-commerce, SaaS, healthcare, finance — AI virtual assistants solve different problems in different industries. Here are...
13 min read
How to set up an AI virtual assistant for customer support (step-by-step)
From choosing the right tool to handling your first automated ticket — this step-by-step guide covers the full AI...
11 min read
Gmail POP3 shutdown guide 2026: migration options compared
Gmail is shutting down POP3 email fetch in January 2027. This guide explains what changed, who is affected, and which...
6 min read
Gmail POP3 is gone — the best alternatives for small businesses (2026)
Google shut down Gmail POP3 fetch in 2026. If you pulled external email addresses into Gmail, your setup stops working...
10 min read