What is multimodal customer support and why customers are craving it so much?
Multimodal support lets customers mix text, images, voice and video in one thread. Learn what it means, why customers...
7 min read
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Browse every LiveAgent article by topic — support, CX, AI, product updates, and team productivity. Filter to find what matters most.
What is memory-rich AI, and why customer service teams can't ignore it anymore
Learn what memory-rich AI is, why customers expect it in 2026, and how support teams can use it to build personalization...
9 min read
AI virtual assistant in LiveAgent: complete setup tutorial
Step-by-step guide to enabling and configuring AI features in LiveAgent — AI Chatbot, Answer Assistant, escalation...
12 min read
Why your AI virtual assistant isn't reducing tickets (and how to fix it)
AI virtual assistant deployed but tickets aren't dropping? Diagnose and fix the six root causes of poor AI assistant...
13 min read
AI virtual assistant vs chatbot vs live agent: Which does your team actually need?
Chatbots, AI virtual assistants, and live agents are not interchangeable. Here is a clear breakdown of all three — with...
11 min read
7 Ways Businesses Use AI Virtual Assistants for Customer Service (Real Examples)
E-commerce, SaaS, healthcare, finance — AI virtual assistants solve different problems in different industries. Here are...
13 min read
How to set up an AI virtual assistant for customer support (step-by-step)
From choosing the right tool to handling your first automated ticket — this step-by-step guide covers the full AI...
11 min read
Gmail POP3 shutdown guide 2026: migration options compared
Gmail is shutting down POP3 email fetch in January 2027. This guide explains what changed, who is affected, and which...
6 min read
Gmail POP3 is gone — the best alternatives for small businesses (2026)
Google shut down Gmail POP3 fetch in 2026. If you pulled external email addresses into Gmail, your setup stops working...
10 min read
What is a unified inbox and why small businesses need one in 2026
Discover what a unified inbox is and why small businesses need one in 2026. Compare shared Gmail vs. a proper team...
6 min read
Chatbot safety: what the risks actually are and how to avoid them
Chatbots are safe when built right. Learn what the real risks are — data exposure, PII leaks, GDPR violations — and how...
13 min read
LiveAgent vs Zendesk vs Freshdesk: Call Center Features Compared (2026)
Comparing LiveAgent, Zendesk, and Freshdesk call center features: built-in calling, IVR, reporting, and pricing for...
7 min read
How to Track Call Center Metrics in LiveAgent (AHT, FCR, CSAT)
Step-by-step: how to set up call center metric tracking in LiveAgent. AHT, FCR, CSAT, agent utilization and more - from...
7 min read
How to Set Up a Call Center in LiveAgent: Step-by-Step Guide
Complete step-by-step walkthrough: connect your phone number, configure IVR, set up call routing, enable recording, and...
7 min read
7 Call Center Problems Your Metrics Are Hiding - And How to Fix Them | LiveAgent
High AHT, low FCR, rising abandon rate - your call center metrics are telling you something. Here are 7 common problems...
9 min read
Call Center Benchmarks by Industry: SaaS, E-commerce, Healthcare, Finance
Industry-specific call center benchmarks for SaaS, e-commerce, healthcare, and finance teams. AHT, FCR, CSAT targets...
7 min read
The AI support paradox: why the best AI is the one that knows its limits?
Discover why the smartest businesses in 2026 are combining AI speed with human empathy. Learn how Hybrid Intelligence...
7 min read
How to turn every customer support interaction into a sales opportunity
Modern e-commerce support turns every customer interaction into a revenue opportunity with LiveAgent's plugin, surfacing...
7 min read
How to upsell customer support: quick overview
Learn how to upsell during customer support interactions — the right moment, the right data, and how to train agents to...
6 min read
Omnichannel continuity: managing channel switching and success metrics
A practical guide on managing customer journey continuity during channel switching and measuring success with key...
5 min read
Technical implementation of omnichannel support
Practical guide to selecting platforms, integrating systems, automating workflows, and securing customer data for...
3 min read
Managing risks and challenges in omnichannel support
A comprehensive guide to identifying omnichannel pitfalls like data silos and agent overload, with proven mitigation...
4 min read
How to manage the December holiday support surge: smart strategies for ecommerce
Prepare your ecommerce for the holiday rush! Discover proven strategies to manage December support surges and boost...
24 min read
The role of AI in support ticket responses
Discover how AI tools automate, enhance, and speed up support ticket responses—boosting customer satisfaction and agent...
12 min read