How to Evaluate AI Chatbots: 10 Questions
Ten direct questions to ask any AI chatbot vendor before you sign, on resolution rate, escalation, pricing, and data...
6 min read
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Browse every LiveAgent article by topic — support, CX, AI, product updates, and team productivity. Filter to find what matters most.
Best AI Chatbot by Industry: 2026 Guide
Which AI chatbot wins for e-commerce, SaaS, and healthcare in 2026 — with the compliance and integration details that...
4 min read
Free AI Chatbots vs Paid: What You Give Up
Free AI chatbots cap messages, skip ticket escalation, and offer no support SLA. See exactly what a paid AI chatbot adds...
5 min read
How to choose an AI chatbot for your business
A step-by-step buyer's checklist for choosing an AI chatbot in 2026: use case, channels, budget, integrations, a week-1...
8 min read
Best AI Customer Support Tools by Industry
The best ai customer support tools differ by industry. Here's what actually works for e-commerce, SaaS, and healthcare...
5 min read
AI Customer Support Chatbot Not Performing? 6 Fixes
An ai customer support chatbot missing the mark usually has one of six fixable causes. Here's how to diagnose and fix...
6 min read
AI Spam Filter: Stop Bot Spam & OOO Clutter
An ai spam filter that also catches out-of-office auto-replies keeps clutter out of your metrics. Here's how to...
7 min read
5 AI Chatbot Problems That Are Costing You Customers
AI chatbot problems can quietly cost you customers. Five warning signs your bot is hurting conversions in customer...
7 min read
Omnichannel Support: 5 Real Signs Your Channels Aren't Actually Connected
Running email, chat, and social isn't omnichannel support. Here are 5 concrete signs your channels are still...
6 min read
How to Reduce Average Handle Time: 7 Proven Ways
Learn how to reduce average handle time with seven simple changes that take work off your agents instead of rushing...
10 min read
How to Build a Ticket Triage Priority Matrix (Impact × Urgency)
Learn how to build an impact x urgency ticket triage priority matrix, tie it to SLA targets, track the right metrics,...
15 min read
Jira vs Zendesk vs ServiceNow vs LiveAgent: Which Ticket Triage Tool Wins in 2026?
Jira Service Management, Zendesk, ServiceNow, BoldDesk, InvGate, HaloITSM, and LiveAgent compared on AI triage, routing,...
15 min read
Ticket Triage: A Complete Guide to Categorization, Prioritization & Routing
Learn how ticket triage works: the step-by-step process, the impact-urgency priority matrix, routing rules, automation...
17 min read
LiveAgent vs Intercom's Fin AI: The Honest AI Chatbot Comparison for 2026
Compare LiveAgent's AI Answer Assistant and AI chatbot, which work with your AI provider, against Intercom's Fin AI...
6 min read
LiveAgent named a Summer 2026 Leader by SourceForge
LiveAgent has been recognized as a Summer 2026 Leader by SourceForge, placing it among the top 5% of highly reviewed...
2 min read
Best Softphone VoIP in 2026: The Complete Comparison Guide
A 2026 comparison of the best softphone VoIP apps and platforms, covering pricing, call quality, features, and...
14 min read
Spain bans chatbot-only support, sets a 3-minute reply rule
Spain's Law 10/2025 bans chatbot-only customer support and requires 95% of calls answered within three minutes by 28...
5 min read
VoIP Phone for Mac: The Complete Guide to Softphones, SIP Clients, and Setup for 2026
A complete 2026 guide to running a VoIP phone on Mac: the best standalone SIP softphones, all-in-one business VoIP...
11 min read
AI ticket classification: How to filter spam, cold pitches & irrelevant tickets
See how AI ticket classification filters spam, phishing, and irrelevant tickets automatically, so agents only see the...
11 min read
How to prevent phishing emails from reaching support agents
Stop phishing before it reaches your queue with SPF, DKIM, DMARC, a secure email gateway, and an AI Spam & Irrelevance...
12 min read
How to use AI to create internal notes from support tickets
See how AI turns long support ticket conversations into structured internal notes automatically, so agents get instant...
12 min read
What is ticket validation, and why does it stop your team wasting time on invalid requests?
Ticket validation checks incoming support requests for missing info, duplicates, and scope before an agent ever opens...
4 min read
LiveAgent vs Intercom vs Zendesk: AI chatbot features compared for 2026
LiveAgent, Intercom Fin, and Zendesk AI chatbots compared on setup time, training, escalation logic, and total cost for...
9 min read
AI chatbots for customer service: 6 real business cases with measurable results
Six real AI chatbot deployments in customer service, from Klarna to IBM, with the actual numbers, what to watch for, and...
9 min read