How to Create an Internal Knowledge Base: The Ultimate Guide
Learn how to build an effective internal knowledge base in 2025 with this ultimate guide! Boost efficiency with expert...
17 min read
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Browse every LiveAgent article by topic — support, CX, AI, product updates, and team productivity. Filter to find what matters most.
How to Handle Any Type of Complaining Customer
Learn how to handle complaining customers with LiveAgent's guide. Discover tips for dealing with five common customer...
5 min read
How to Increase Online Sales in 2025: 13 Essential Tactics
Discover 13 proven tactics to boost online sales in 2025, including identifying target audiences, optimizing marketing,...
10 min read
How to Integrate a Chat Support System into Your Lead Generation Strategy
Explore 12 strategies for boosting live chat lead generation in 2025, such as customizing pre-chat forms, offering...
23 min read
How to Make an AI Chatbot: A Beginner's Handbook
Learn how to make an AI chatbot from scratch—step-by-step guide, key technologies, tools, and tips for beginners to get...
9 min read
How to Make High-Quality Content Optimization
Boost your SEO with expert content optimization tips! Learn keyword research, content creation, and page optimization to...
9 min read
How to Provide the Best Customer Service in Logistics
Discover how to provide exceptional customer service in logistics. Learn key strategies for clear communication,...
13 min read
How to Use Localization to Boost Global Customer Experience
Boost your global customer experience with localization! Discover strategies to tailor your email, social media, SEO,...
7 min read
Introducing a new feature: Video chat/video call
Enhance customer support with LiveAgent's new browser-based video chat—no third-party apps needed! Personalize...
1 min read
Introducing LiveAgent's New AI-Powered Feature in the Works
Discover LiveAgent's upcoming AI-powered feature that crafts tailored email ticket replies from your knowledge base,...
4 min read
Jira vs Zendesk vs ServiceNow vs LiveAgent: Which Ticket Triage Tool Wins in 2026?
Jira Service Management, Zendesk, ServiceNow, BoldDesk, InvGate, HaloITSM, and LiveAgent compared on AI triage, routing,...
15 min read
LiveAgent July 2023 Updates: Bug Fixes & Design Enhancements
Explore LiveAgent's July 2023 updates including bug fixes, design upgrades, better ticket visibility, secure email...
5 min read
LiveAgent vs Intercom's Fin AI: The Honest AI Chatbot Comparison for 2026
Compare LiveAgent's AI Answer Assistant and AI chatbot, powered by FlowHunt, against Intercom's Fin AI Agent on pricing,...
6 min read
LiveAgent vs Zendesk Pricing for Small Business: What AI Actually Costs in 2026
Compare LiveAgent and Zendesk pricing for a 5-agent small business team in 2026, including AI Agents, seat fees, and...
8 min read
Mastering Customer Service Analytics: Essential Techniques for Success
Master customer service analytics to boost satisfaction! Explore techniques, AI tools, and trends to optimize support...
18 min read
Pros & cons of customer service outsourcing in 2025
Discover the pros & cons of customer service outsourcing in 2025. Save costs, access 24/7 support & tech, but weigh...
11 min read
The 15 Best Freshdesk Alternatives for 2025
Discover the 15 best Freshdesk alternatives like LiveAgent, Zoho Desk & Salesforce to boost customer service with better...
31 min read
The 15 Best Intercom Alternatives & Competitors for 2025
Explore top 15 Intercom alternatives for 2025, highlighting cost, features, and user experience. Consider factors like...
32 min read
The 15 best Jira alternatives for 2025
Explore top 15 Jira alternatives for 2025 to enhance project management, streamline workflows, and improve team...
42 min read
The 16 Best HubSpot Service Hub Alternatives for 2025
Explore 16 alternatives to HubSpot for CRM and customer service, evaluating features, pricing, integrations, and...
22 min read
The Top 10 Help Desk & Ticketing Software for Small Business Owners
Discover the 10 best help desk software for small businesses! Compare features, pricing, and pros to boost productivity...
14 min read
Top 10 Best Help Scout Alternatives for 2026
Discover the top 10 Help Scout alternatives for 2026 offering superior features, integrations, and cost-effective...
25 min read
Understanding Customer Retention: Definition, Importance, and Strategies
Master customer retention with 13 proven strategies, key metrics, and real examples. Boost loyalty, profits, and brand...
13 min read
What are customer insights, and how to use them to grow your business
Discover what customer insights are and how to use them to grow your business. Learn to gather, analyze, and leverage...
13 min read