LiveAgent monthly product update: April edition
Explore LiveAgent's April 2026 updates, featuring the new Call Listening feature, an in-app News panel, resolved ticket...
3 min read
Company and Updates
LiveAgent monthly product update: March edition
Discover LiveAgent's March 2026 updates: Telegram integration launch, expanded OpenAI model support, Facebook...
3 min read
LiveAgent monthly product update: February edition
Discover LiveAgent's February 2026 updates featuring Telegram integration, enhanced AI Answer assistant, and targeted...
4 min read
LiveAgent's 2026 roadmap: enhanced communication tools and optimized user experience
Expanding reach with Telegram integration LiveAgent is about to roll out an integration with Telegram, one of the...
3 min read
Introducing a new feature: Video chat/video call
Enhance customer support with LiveAgent's new browser-based video chat—no third-party apps needed! Personalize...
1 min read
Introducing LiveAgent's New AI-Powered Feature in the Works
Discover LiveAgent's upcoming AI-powered feature that crafts tailored email ticket replies from your knowledge base,...
4 min read
LiveAgent recognized as a Category Leader 2025 in customer support by GetApp
LiveAgent has been recognized as a 2025 Customer Support Category Leader by GetApp, praised for its 24/7 support, 188+...
3 min read
LiveAgent Recognized as a Leader in 6 of Gartner's Digital Markets Categories
LiveAgent is recognized as a leader by Gartner in six Digital Markets categories, including remote work, customer...
6 min read
LiveAgent Recognized as Top-Rated Affordable Help Desk Software by GetApp
LiveAgent is recognized as a top-rated affordable help desk software by GetApp, praised for its strong features, user...
5 min read
LiveAgent Tops the Charts Again as the Leader in Customer Service
LiveAgent recognized by GetApp as a year-end category leader in customer service, live chat, help desk, ticketing, and...
8 min read
LiveAgent wins the Leader Award in multiple categories from SourceForge
LiveAgent is proud to receive the Spring 2025 Leader Award from SourceForge in key customer service categories. Learn...
2 min read
Twitter integration announcement
LiveAgent offers an affordable way to integrate Twitter by allowing users to insert their own Twitter API, ensuring...
2 min read
We are on iOS
LiveAgent now offers an iOS app optimized for iPhone 5, enabling users to chat, resolve tickets, and receive push...
2 min read
LiveAgent monthly product update: January edition
Discover how LiveAgent starts 2026 with design and user experience improvements to make the platform more intuitive and...
3 min read
LiveAgent 2025 wrap-up: from new functions to AI-first support
Discover LiveAgent's 2025 highlights: new AI chatbot, smarter ticketing, enhanced security & UX. See how support just...
6 min read
LiveAgent monthly product update: October edition
Discover LiveAgent's October 2025 updates: enhanced ticket fields, spam controls, easier department management, and...
3 min read
LiveAgent Monthly Updates: September Edition 2025
Discover LiveAgent's September 2025 update includes AI Draft Composer, enhanced inactive chat experience, revamped...
3 min read
LiveAgent Monthly Updates: August Edition 2025
Discover LiveAgent's August updates: new AI Answer Generator, redesigned attachments, bug fixes & a call app in...
3 min read
LiveAgent Monthly Updates: July Edition 2025
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment...
3 min read
LiveAgent Monthly Updates: June Edition 2025
Discover LiveAgent's June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See...
3 min read
LiveAgent Monthly Updates: May Edition 2025
Discover LiveAgent's May updates: Blind transfer calls, enhanced ticket actions, better email sorting, security fixes &...
3 min read
LiveAgent Monthly Updates: April Edition 2025
Discover LiveAgent's April updates: chat fixes, improved ticket sorting, API enhancements & a new HelpDesk migration...
3 min read
LiveAgent Monthly Updates: March Edition 2025
Discover LiveAgent's March updates: AI Chatbot launch, ticket filter improvements, bug fixes & more! Enhance your...
4 min read
LiveAgent Monthly Updates: February Edition 2025
Discover LiveAgent's February 2025 updates featuring AI Chatbot preview, ticket counting fixes, email security...
3 min read
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