LiveAgent monthly product update: July edition
Explore LiveAgent's July 2026 updates, featuring the new LivePhone mobile app, Let's Encrypt SSL certificate support, AI...
3 min read
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Browse every LiveAgent article by topic — support, CX, AI, product updates, and team productivity. Filter to find what matters most.
20 Best VoIP phone systems and integrations
Explore the top 20 VoIP phone systems for 2026, focusing on features, pricing, and integration benefits to enhance...
24 min read
Best VoIP Softphone Apps for Mac in 2026
Explore the best VoIP softphone apps for Mac in 2026, like CounterPath Bria Teams Pro, ZoiPer, and Linphone. Assess...
17 min read
The 15 Best Zendesk Alternatives for 2026
Explore 15 Zendesk alternatives for 2026 to enhance customer service with options like LiveAgent, Freshdesk, and HubSpot...
26 min read
What is memory-rich AI, and why customer service teams can't ignore it anymore
Learn what memory-rich AI is, why customers expect it in 2026, and how support teams can use it to build personalization...
9 min read
AI virtual assistant in LiveAgent: complete setup tutorial
Step-by-step guide to enabling and configuring AI features in LiveAgent — AI Chatbot, Answer Assistant, escalation...
13 min read
Why your AI virtual assistant isn't reducing tickets (and how to fix it)
AI virtual assistant deployed but tickets aren't dropping? Diagnose and fix the six root causes of poor AI assistant...
13 min read
AI virtual assistant vs chatbot vs live agent: Which does your team actually need?
Chatbots, AI virtual assistants, and live agents are not interchangeable. Here is a clear breakdown of all three — with...
11 min read
7 Ways Businesses Use AI Virtual Assistants for Customer Service (Real Examples)
E-commerce, SaaS, healthcare, finance — AI virtual assistants solve different problems in different industries. Here are...
13 min read
How to set up an AI virtual assistant for customer support (step-by-step)
From choosing the right tool to handling your first automated ticket — this step-by-step guide covers the full AI...
11 min read
Gmail POP3 shutdown guide 2026: migration options compared
Gmail is shutting down POP3 email fetch in January 2027. This guide explains what changed, who is affected, and which...
6 min read
Gmail POP3 is gone — the best alternatives for small businesses (2026)
Google shut down Gmail POP3 fetch in 2026. If you pulled external email addresses into Gmail, your setup stops working...
10 min read
The top 15 Gmail alternatives for 2026 (including after POP3 shutdown)
Looking for a Gmail alternative after POP3 was removed? Explore 15 options — from personal email clients to business...
42 min read
What is a unified inbox and why small businesses need one in 2026
Discover what a unified inbox is and why small businesses need one in 2026. Compare shared Gmail vs. a proper team...
6 min read
Chatbot safety: what the risks actually are and how to avoid them
Chatbots are safe when built right. Learn what the real risks are — data exposure, PII leaks, GDPR violations — and how...
14 min read
LiveAgent vs Zendesk vs Freshdesk: Call Center Features Compared (2026)
Comparing LiveAgent, Zendesk, and Freshdesk call center features: built-in calling, IVR, reporting, and pricing for...
7 min read
How to Track Call Center Metrics in LiveAgent (AHT, FCR, CSAT)
Step-by-step: how to set up call center metric tracking in LiveAgent. AHT, FCR, CSAT, agent utilization and more - from...
7 min read
How to Set Up a Call Center in LiveAgent: Step-by-Step Guide
Complete step-by-step walkthrough: connect your phone number, configure IVR, set up call routing, enable recording, and...
7 min read
LiveAgent monthly product update: June 2026
Explore LiveAgent's June 2026 updates, featuring smarter time zone handling, AI chatbot enhancements, unified in-panel...
4 min read
7 Call Center Problems Your Metrics Are Hiding - And How to Fix Them | LiveAgent
High AHT, low FCR, rising abandon rate - your call center metrics are telling you something. Here are 7 common problems...
9 min read
Call Center Benchmarks by Industry: SaaS, E-commerce, Healthcare, Finance
Industry-specific call center benchmarks for SaaS, e-commerce, healthcare, and finance teams. AHT, FCR, CSAT targets...
7 min read
The AI support paradox: why the best AI is the one that knows its limits?
Discover why the smartest businesses in 2026 are combining AI speed with human empathy. Learn how Hybrid Intelligence...
7 min read
LiveAgent monthly product update: May edition
Explore LiveAgent's May 2026 updates, featuring AI Agents, AI Work features, LiveAgent MCP Integration, and more.
3 min read
How to turn every customer support interaction into a sales opportunity
Modern e-commerce support turns every customer interaction into a revenue opportunity with LiveAgent's plugin, surfacing...
7 min read
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