Customer Retention vs Acquisition: 2026 Budget Guide
Customer retention vs customer acquisition: where should your 2026 budget actually go? Real cost data and a stage-based...
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Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
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How to Use LiveAgent to Reduce Churn: Automation, Alerts, and Reporting
Reduce customer churn with LiveAgent: tag risk signals, get alerts on bad ratings, catch silent accounts with time...
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AI Customer Service Agent Use Cases: 5 Teams That Replaced Tier-1 Support
5 real examples of AI in customer service: Fundrise, Lightspeed, Chime, Duolingo, and ClassPass, with the actual...
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How to Deploy an AI Customer Service Agent: Setup, Training, and Launch Checklist
How to deploy an AI customer service agent without the rollout mistakes: scope, data readiness, training, phased launch,...
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Why Customers Leave (Even When They Seem Happy): 7 Hidden Churn Triggers
Why do customers leave even after rating you 5 stars? These 7 hidden churn triggers explain the gap between satisfaction...
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LiveAgent vs Zoho Desk AI: 2026 Comparison
Compare LiveAgent and Zoho Desk AI: which tiers include Zia AI, what it costs per agent, and what neither vendor tells...
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Customer Retention by Industry: SaaS, E-commerce, and B2B
Customer retention by industry looks different in SaaS, e-commerce, and B2B services. See the real churn benchmarks and...
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Setting Up an AI Customer Service Agent in LiveAgent
A full walkthrough for setting up an AI customer service agent in LiveAgent: AI Dispatch Rules, departments, AI budget,...
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How to Build a Customer Retention Strategy: A Step-by-Step Playbook
Learn how to build a customer retention strategy in six clear steps, from spotting at-risk customers to automating the...
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How to Evaluate AI Chatbots: 10 Questions
Ten direct questions to ask any AI chatbot vendor before you sign, on resolution rate, escalation, pricing, and data...
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Best AI Chatbot by Industry: 2026 Guide
Which AI chatbot wins for e-commerce, SaaS, and healthcare in 2026 — with the compliance and integration details that...
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Free AI Chatbots vs Paid: What You Give Up
Free AI chatbots cap messages, skip ticket escalation, and offer no support SLA. See exactly what a paid AI chatbot adds...
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LiveAgent | Quick Help Desk Software Overview
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Latest Articles
Average Typing Speed by Job (and What Chat Agents Need)
The average typing speed is about 52 WPM in a study of 168,000 typists. See what counts as good, what jobs require, and...
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Case Study: How LiveAgent Tracks Its AI Visibility With AmICited
How LiveAgent uses AmICited to see which AI answers name it, where it is missing, and how that changed the way the team...
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Omnichannel Contact Center: What It Is and How to Build One
An omnichannel contact center connects phone, chat, email and social in one place. See how it works, how it differs from...
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Sorry for the Inconvenience: 25 Better Ways to Say It
Sorry for the inconvenience can sound cold. Here are 25 better ways to say it in customer service, grouped by situation,...
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Best Live Chat for Small Business: 8 Tools Compared
Looking for the best live chat for small business? Compare 8 tools by price, free plans and fit, with prices checked on...
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AI Call Center: How It Works, Use Cases, and Costs
An AI call center uses AI to answer, route and review calls. See how it works, which calls to automate first, what it...
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Zendesk Pricing 2026: Plans, Add-Ons and Real Costs
Zendesk pricing in 2026: every plan from $19 to $149 per agent, add-ons, AI resolution fees and extra costs to plan for,...
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Disadvantages of AI in Customer Service: 5 Limits and Fixes
Disadvantages of AI in customer service: five limits backed by Qualtrics, Gartner and CFPB research, plus a practical...
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AI Email Assistant for Support: A Simple Step-by-Step Guide
An AI email assistant drafts support replies from your tickets and knowledge. Learn when to let it send, what to check...
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Customer Service Week: 30 Ideas to Celebrate Your Team
Customer service week ideas: 30 ways to thank your support team, from free kudos to remote perks, plus a day-by-day plan...
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AI Email Reply: LiveAgent October 2026 Product Update
AI email reply arrives in LiveAgent's October 2026 product update, plus chatbot ticket IDs and OAuth sign-in for...
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Will AI Replace Customer Service? Data Says Otherwise
Will AI replace customer service? Recent research on trust, speed and results shows where AI wins, where humans win, and...
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AI Agents for WhatsApp Customer Support
See how LiveAgent's AI agents reply to WhatsApp customers automatically, what they can do beyond replying, and how to...
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LiveAgent Chatbot: Advanced Configuration Guide
LiveAgent chatbot configuration beyond the defaults: handover timing, conversation flow, tone, multilingual behavior,...
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How to choose an AI chatbot for your business
A step-by-step buyer's checklist for choosing an AI chatbot in 2026: use case, channels, budget, integrations, a week-1...
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AI Customer Support Bot Setup: Step-by-Step LiveAgent Guide
Setting up an ai customer support bot in LiveAgent takes six steps across two systems. Here's the order, what each step...
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