10 Best Knowledge Management System Examples for 2025
Discover the 10 best knowledge management systems for 2025 to boost productivity and streamline information for businesses of any size.
25 min read
Knowledge Management
Business Growth
+3
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
10 Best Shopify customer service apps: Compared & categorized
Discover top 10 Shopify customer service apps plus 40 more options. Compare features, pricing, and expert opinions to find the best helpdesk for your store. Lea...
12 min read
Shopify
Customer Service
+3
10 Characteristics to Look for When Hiring a Customer Support Representative
Discover the 10 key characteristics to look for when hiring customer support representatives. Learn what makes an excellent support agent and how to build a win...
7 min read
Hiring
CustomerService
+3
10 Reasons Why You Should Implement a Live Chat
Implementing live chat boosts customer satisfaction and sales by offering real-time support and reducing costs. It enhances customer service productivity, provi...
9 min read
LiveChat
CustomerService
+2
10 Steps to Create Knowledge Management Strategy + Examples
Learn the 10 steps to create a successful knowledge management strategy, focusing on identifying needs, setting goals, and employee training. This strategy enha...
18 min read
Knowledge Management
Business Growth
+2
10 tips for effective e-mail communication
Enhance your email communication with these tips: be clear, concise, and polite; use a clear subject line; check spelling and grammar; remember emails aren't pr...
3 min read
Communication
EmailTips
+2
11 Answer Templates for Customer Complaints
Learn how to respond to angry customers professionally with 11 ready-to-use email templates. Handle complaints, maintain loyalty, and prevent negative reviews w...
7 min read
CustomerService
Templates
+2
11 Knowledge Management Challenges and Effective Solutions
Discover 11 common knowledge management challenges like outdated info and poor organization, plus effective solutions with AI, training, and communication.
10 min read
Knowledge Management
Business Growth
+1
12 Customer Service Goals and Objectives to Focus on in 2025
Discover 2025's top customer service goals with actionable examples. Learn to set SMART goals, reduce wait times, and boost satisfaction today.
16 min read
CustomerService
Goals
+3
12 Key Help Desk Metrics, KPIs, and How to Calculate Them
Explore 12 key help desk metrics and KPIs to enhance performance and customer satisfaction. Learn how to calculate and improve metrics like response efficiency,...
20 min read
HelpDesk
Metrics
+3
12 Knowledge Management Metrics + KPIs
Discover 12 essential knowledge management metrics and KPIs to boost user experience, improve support, and streamline workflows in 2025.
11 min read
Knowledge Management
Metrics
+2
14 crucial steps in the knowledge management process journey
Explore 14 essential steps in the knowledge management process to enhance strategic planning, innovation, and efficiency. Learn from success stories, tackle cha...
14 min read
Knowledge Management
Business Growth
+2
20 Best VoIP phone systems and integrations
Explore the top 20 VoIP phone systems for 2025, focusing on features, pricing, and integration benefits to enhance business communication. Discover how to selec...
24 min read
23 Live Chat Statistics: Key Insights for 2025
Discover 23 must-know live chat statistics for 2025 revealing growth trends, customer preferences, and the impact on satisfaction and sales. Learn about chatbot...
14 min read
Live Chat
Statistics
+3
25 best incident management software
Discover the top 25 incident management software solutions to improve issue tracking, organization, and transparency while reducing downtime and maximizing effi...
29 min read
incident management
software
+10
35+ Call Center Statistics for 2025
Explore key call center statistics for 2025, including average handle time, first call resolution, and customer satisfaction metrics. Gain insights into industr...
14 min read
CallCenter
Statistics
+3
5 commonly overlooked blogging mistakes that can affect your SEO rankings
Avoid common blogging SEO mistakes: write longer articles, reduce post frequency, conduct keyword research, avoid keyword stuffing, and link to quality sites. E...
4 min read
SEO
Blogging
+2
6 Ways You Can Engage With Customers on Social Media Platform
Boost social media engagement with 6 proven strategies: share brand stories, run contests, personalize experiences, use videos & more!
9 min read
Social Media
Customer Engagement
+2
7 Tips to Motivate Your Customer Service Team
Discover 7 effective strategies to motivate your customer service team, boost morale, increase productivity, and create a positive work environment that drives ...
7 min read
TeamMotivation
EmployeeEngagement
+3
8 Reasons why your eCommerce website needs live chat support
Live chat support on eCommerce sites enhances convenience, reduces costs, offers competitive advantage, improves online experiences, gathers insights, generates...
7 min read
LiveChat
eCommerce
+2
8 Steps for the Best Knowledge Base Organization
Learn to organize your knowledge base effectively with 8 steps: define objectives, identify audience, audit content, create structure, develop tagging, optimize...
14 min read
Knowledge Base
Organization
+3
8 Ways to Use Customer Insights to Grow Your Business
Discover how to use customer insights to grow your business. Learn to gather, analyze, and leverage data for personalized marketing, improved retention, and inf...
13 min read
CustomerInsights
BusinessGrowth
+2
9 Current Customer Service Trends + Recent Tips from Our Experts
Discover the latest customer service trends, from AI-driven strategies to timeless best practices. Learn how to stay ahead in delivering exceptional service.
11 min read
CustomerService
AI
+3
9 Current Customer Service Trends + Recent Tips From Our Experts
Discover the latest customer service trends, from AI-driven strategies to timeless best practices. Learn how to stay ahead in delivering exceptional service.
11 min read
CustomerService
AI
+3
9 tips for the effective use of AI in customer service in 2025
Discover 9 tips for leveraging AI in customer service in 2025. Learn how AI enhances customer experiences, optimizes support processes, and aids decision-making...
17 min read
AI
Customer Service
+3
A mark of excellence: LiveAgent achieves multiple 2025 recognitions from Capterra, Software Advice and GetApp
LiveAgent wins top 2025 awards from Capterra, Software Advice & GetApp! Discover why customers love our all-in-one support solution.
3 min read
Reviews
Blog
+2
AI customer service agents: How do they improve client service?
AI customer service agents boost efficiency with instant responses, sentiment analysis, multilingual support, and personalized interactions. They reduce costs, ...
11 min read
AI
CustomerSupport
+2
AI knowledge base: Your gateway to more efficient operations
Explore how AI knowledge bases revolutionize business operations by enhancing efficiency, customer service, and performance. Discover key features, benefits, po...
18 min read
AI
KnowledgeBase
+2
AI service desk: Benefits, risks & creative uses
AI service desks enhance efficiency by automating routine tasks, offering 24/7 support, reducing costs, and improving customer satisfaction. With features like ...
11 min read
AI
ServiceDesk
+2
Benefits of Chatbots: Top Business Examples & Use Cases
Discover how AI chatbots are revolutionizing business interactions, boosting efficiency, reducing costs, and delivering 24/7 customer support. Explore top benef...
11 min read
AI
Chatbots
+2
Best 10 Free Help Desk and Ticketing Software in 2025
Discover the top 10 free help desk software of 2025! Compare features, benefits, and pricing to enhance your customer support efficiently.
23 min read
Help Desk
Software Review
+3
Best 15 Spiceworks alternatives and competitors for 2025
Discover the top 15 Spiceworks alternatives for 2025, including LiveAgent, Zendesk, and Jira. These tools offer diverse features, integrations, and pricing to e...
45 min read
Spiceworks
Alternatives
+3
Best Live Chat Plugins for WordPress in 2025
Explore the best live chat plugins for WordPress in 2025. Compare features, pricing, and find the perfect solution to enhance customer support and boost convers...
7 min read
Live Chat
WordPress
+3
Best Real Estate Live Chat Software: Top 20 Solutions for 2025
Discover the top 5 real estate live chat software solutions to enhance customer support, generate leads, and boost conversions. Compare key features, benefits, ...
24 min read
LiveChat
RealEstate
+2
Best VoIP Softphone Apps for Mac in 2024
Explore the best VoIP softphone apps for Mac in 2025, like CounterPath Bria Teams Pro, ZoiPer, and Linphone. Assess based on ease of use, functionality, and use...
15 min read
VoIP
Softphone
+3
Branding elements
Discover key branding elements like brand message, purpose, logo, and color, essential for creating a cohesive brand identity that resonates with audiences. Lea...
13 min read
Branding
Marketing
+2
Branding tactics
Branding tactics are long-term plans to enhance brand image and business growth. Key tactics include public speaking, customer focus, and defining a target audi...
16 min read
Branding
Marketing
+2
Building a customer service team: Comprehensive guide
Learn how to build an effective customer service team with our comprehensive guide covering structure, hiring, training, technology, and performance metrics.
17 min read
CustomerService
TeamBuilding
+3
Call Center Detailed Guide: Function, Benefits, and ROI Impact
LiveAgent offers a comprehensive call center solution with features like automatic call distribution, call recording, and VoIP integration. Easily set up and ma...
22 min read
CallCenter
CustomerService
+3
Call Center Dialers: Types, Benefits & How They Work
Learn about call center dialers, their benefits, and types like auto, preview, power, and predictive dialers. Discover how they enhance outbound operations, imp...
10 min read
CallCenter
Productivity
+2
Call Center Memes: Laugh, Destress, and Learn Better Customer Service
Destress with call center memes and learn to handle tough interactions with empathy. Explore relaxation tips like exercise, reading, and music. Discover how to ...
3 min read
Call Center
Humor
+2
Chatbot vs. Live Chat: Which is Right for Your Business?
Explore the differences between chatbots and live chat to determine the best fit for your business. Consider factors like speed, cost, and customer experience. ...
29 min read
Chatbots
LiveChat
+2
Churn Rate 101: What is it, How it is Calculated, and How to Reduce it
Churn rate is the percentage of customers who stop using a service over time. To reduce it, businesses should enhance customer satisfaction by maintaining commu...
11 min read
Customer Service
Metrics
+2
Common Customer Support Mistakes and How to Avoid Them
Discover the most common customer support mistakes businesses make and learn proven strategies to avoid them. Improve customer satisfaction, retention, and loya...
8 min read
CustomerSupport
BestPractices
+2
Conflict Resolution Tips for Handling & Resolving Conflicts with Clients
Learn conflict resolution with clients by avoiding defensiveness, taking responsibility, being mindful of tone, and using empathy. Explore conflict management s...
6 min read
ConflictResolution
CustomerService
+2
Customer Effort Score (CES) – What is it & How Can You Measure It?
Discover what Customer Effort Score (CES) is, why it matters, and how to measure it to enhance loyalty, reduce friction, and boost profits!
11 min read
CustomerExperience
Metrics
+2
Customer Loyalty 101: Importance, Strategies, Metrics & More
Explore the significance of customer loyalty, its difference from satisfaction, effective strategies, key metrics for measurement, and current trends. Learn how...
14 min read
CustomerLoyalty
CustomerRetention
+2
Customer Loyalty and Retention: Simple Guide, Strategies, and Metrics
Unlock the secrets of customer loyalty and retention with our comprehensive guide. Discover 12 powerful strategies to transform one-time buyers into lifelong ad...
13 min read
Customer Loyalty
Customer Retention
+2
Customer Satisfaction Score (CSAT): What is it, How to Measure it, and Best Practices
Discover how to effectively create, measure, and use CSAT surveys to enhance customer experience and drive business success. Learn best practices, formulas, and...
19 min read
CustomerSatisfaction
Metrics
+2
Customer Service in Healthcare: Importance and Examples
Explore the critical role of customer service in healthcare, along with the challenges and strategies for improvement to enhance patient satisfaction and loyalt...
16 min read
CustomerService
Healthcare
+2
Customer Service Memes: Learn From Relatable Situations
Explore relatable customer service memes offering insights into handling difficult customers and improving experiences with LiveAgent. Learn empathy, de-escalat...
3 min read
Customer Service
Tips
+2
Customer Service Philosophy in 2025: A Complete Guide
Learn how to craft a customer service philosophy in 2025 to boost loyalty and revenue. This guide outlines steps including understanding customer values, settin...
14 min read
Customer Service
Philosophy
+3
Discover 12 live chat handling skills, tips, and solutions
Learn 12 essential live chat skills for 2025, including communication, empathy, and problem-solving, to boost customer satisfaction and loyalty. Explore best pr...
11 min read
CustomerService
LiveChat
+3
Discover the best 13 ecommerce live chat software + tips
Explore the top 13 ecommerce live chat software options for 2025 to enhance customer service, boost sales, and reduce cart abandonment. Get insights on features...
32 min read
Live Chat
Ecommerce
+2
Dos and Don'ts of Developing Content Marketing Strategy for Small Business
Learn the essential dos and don'ts of content marketing strategy for small businesses. Discover proven tactics to boost engagement, build trust, and drive growt...
9 min read
Content Marketing
Small Business
+2
Elevating customer support quality with AI: tools, techniques & best practices
Elevate customer support with LiveAgent's AI tools—deliver faster, clearer, and more consistent service. Try a 30-day free trial!
9 min read
AI-features
Blog
+2
Email Thread: Definition, Benefits, Best Practices, and More
Learn about email threads: their definition, benefits, and best practices for 2025. Understand the difference between threads and chains, manage them efficientl...
14 min read
Email
Communication
+2
Everything about live chat surveys + how to implement them
Learn how live chat surveys enhance customer support by gathering real-time feedback. Discover types, benefits, and implementation strategies to boost satisfact...
23 min read
LiveChat
CustomerFeedback
+2
Exploring Knowledge Management Systems: An In-Depth Guide
Explore an in-depth guide to Knowledge Management Systems (KMS), highlighting their significance, implementation, benefits, and examples across industries to bo...
15 min read
Knowledge Management
Business Growth
+2
From Clicks to Customers: 20+ Strategies to Increase Conversion Rate
Discover 21 proven strategies to boost conversion rates, including audience analysis, clear website copy, personalized experiences, social proof, and streamline...
19 min read
Growth
E-commerce
+3
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