"The support team always responded promptly with quick to implement solutions. "
AI-fueled customer support
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AI Conversations
LiveAgent AI Chatbot
Take your customer support to the next level with LiveAgent AI-powered chatbot — a smart assistant built right into your helpdesk that delivers instant, accurate answers and seamless interactions around the clock. With deep language understanding, lead capture capabilities, and multilingual support, LiveAgent AI chatbot elevates every customer experience and keeps your team focused on what matters most.
- Handles FAQs and reduces response time
- Lightens your agents' workload & handles human handover
- Captures leads for your business
- Effortlessly responds in your preferred languages
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Live chat features
Hundreds of conversations. One powerful AI
Our cutting-edge AI features enable customer support agents to seamlessly manage hundreds of conversations daily while maintaining quality at scale.
Improve agent productivity with:
- A smart and reliable AI chatbot solution
- Writing assistants to refine your customer replies
- Tailor-made AI use cases
AI Answer Improver
Elevate your support quality with LiveAgent's AI Answer Improver, the smart writing assistant built right into your helpdesk. With just a click, agents can refine, expand, or simplify replies in seconds — turning rough drafts into clear, professional, customer-ready messages. Whether you need a more polished answer, more detail, or simpler language, this intuitive AI tool adapts to your tone and team workflow to boost productivity.
- Refine, expand or simplify replies in seconds
- Set the tone of your replies: business, neutral or casual
- Reinforce trust with every interaction
AI Answer Composer
Make replying effortless with LiveAgent AI Answer Composer, which creates helpful, context-driven draft answers your agents can send or refine in just one click. It analyzes ticket history, understands the tone you need, and gives your team a clear, polished starting point for every response.
- Generates context-aware replies from ticket history
- Understands tone & intent of each message
- Provides polished draft responses instantly
What else is possible with LiveAgent AI?
Tell us your requirements, and our team delivers a fully configured, ready-to-use solution tailored precisely to your support operation. No technical expertise required on your end—just results from day one.
- Knowledge base assistant
Delivers self-service solutions for customers or internal staff using natural-language models.
- AI review & feedback analysis
Analyses user sentiment and identifies recurring issues or opportunities.
- AI conversational support bot
Acts as a proactive agent that suggests next steps or upsells during chat interactions.
- AI escalation prediction
Predicts which tickets may require escalation to human agents, improving prioritization.
- AI voice-to-ticket summarization
Transforms call transcripts into structured service insights.
- AI multi-lingual support
Provides real-time translation that lets your agents communicate seamlessly with customers worldwide.
- AI sentiment forecasting
Predicts satisfaction trends or churn risk across channels, giving you early warning signals when customers are at risk.
Testimonials
Get LiveAgent and join 7000 happy clients
"The support team always responded promptly with quick to implement solutions. "
"The support team always responded promptly with quick to implement solutions. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"We've been using LiveAgent since 2013. We can't imagine working without it. "
"It's a pleasure to have a great portal that improves our customer service. "
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales. "
"Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent. "
"We like to offer our customers the best support experience. That's why we chose LiveAgent. "
"Since we are using LiveAgent our response time improved by 60%. "
AI and human support in perfect sync
Unlike rigid AI solutions, LiveAgent gives you complete control. Customize automation rules, workflows, and AI behavior to match your exact business needs—not the other way around. With our FlowHunt integration, you can personalize responses, integrate your own knowledge sources, and fine-tune every interaction in ways competitors simply don't offer.
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The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
